24 Jul - 4 min read
When you spend your money to make a purchase for goods or services for personal or domestic use, you’ve joined the rank of ‘consumer’! And as a consumer, you do have rights and are afforded protections under the Consumer Protection Act 1999.
Now what this means is that you can and should lodge a complaint if you feel something amiss about the way you’ve been treated as a customer. For instance, if you feel like you’ve been cheated or lied to by any business or if the product you have purchased is unsafe for use, there is somewhere you can turn – the Consumer Complaint Management Centre.
The center, under the Domestic Trade Cooperatives and Consumerism ministry, allows you to easily lodge a complaint online on their Web Complaint Form.
Your right to complain isn’t just something selfish you do to protect yourself from being swindled, it’s also part of your duty as a citizen to protect your community from being cheated by unscrupulous merchants. This means it’s important to know the kinds of complaints you can make and how to make them.
So what exactly can you complain about? Here’s a list of legitimate concerns for which you may lodge an official complaint:
You may also file a complaint with the Tribunal for Consumer Claims Malaysia that will look into cases for small claims up to RM25,000. To lodge a complaint here, you’ll first need to register with the e-Tribunal.
However, if you’re in doubt about which relevant agency to complain to regarding a specific problem, you can always turn to the National Consumer Complaints Centre. It’s the place that’ll basically tell you where to go, help to directly refer your complaint to the right agency or assist you in dealing with the other party. Just fill up the official form online (E-Aduan), detailing your complaint and wait for advice from the Centre.
Let’s take a look at what to do before lodging an official complaint:
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