Want To Lodge An SST-Related Complaint? Just WhatsApp It
Author Avatar


Want To Lodge An SST-Related Complaint? Just WhatsApp It
(Image: Berita Harian)

Malaysians can now file their complaints relating to the Sales and Service Tax (SST) directly to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK) through a more user-friendly channel: WhatsApp. Minister of Domestic Trade and Consumer Affairs Datuk Saifuddin Nasution Ismail said the ministry set up an official WhatsApp account to enable consumers to lodge a complaint more conveniently and instantly.

Consumers can lodge their SST-related complaints to the official number on WhatsApp at 019-2794317. The ministry also encourages the public to include the following information in their complaints: their full name, the image of the receipts and the name of the business that they wish to report as it would help speed investigations. Datuk Saifuddin Nasution Ismail said the ministry will act within 24 hours after the complaint has been received.

The use of WhatsApp as an alternative channel to lodge complaints has certainly gained traction among Malaysians. According to Datuk Saifuddin Nasution Ismail, the ministry has received 642 complaints via the instant messaging app since the implementation of SST on 1 September, with most of them about the prices of food and beverages in restaurants.

Besides WhatsApp, consumers can also file their complaints either via the eAduan portal or the ezADU app, which is available on the Apple App Store and the Google Play Store.

(Source: The Star, SoyaCincau)


0 0 votes
Article Rating


Comments (0)

Notify of

Inline Feedbacks
View all comments
Top Personal Finance News Articles
Post Image
Petrol Price Malaysia Live Updates (RON95, RON97 & Diesel)
- 7th June 2023
We provide weekly updates on every Friday at 5pm on the prices of RON95, RON97 and Diesel in Malaysia and a chart that shows the movement of fuel prices across a 6-week period. Bookmark this page now!
Post Image
Astro 4K Ultra HD Broadcast To Be Available For Subscription By The End of This Year
Brian Chung
- 14th August 2018
By the end of 2018, Astro customers will be able to watch football matches in Ultra HD. Read on to know more about the 4k Ultra HD service.
Post Image
Touch n Go RFID: What Malaysian Road Users Need To Know
Jacie Tan
- 10th August 2018
Everyone’s talking about Touch ’n Go RFID being used at Malaysian highway tolls soon – here’s what you need to know about it.
Post Image
Best High Interest Savings Accounts In Malaysia (June 2023)
Pang Tun Yau
- 9th June 2023
Make your money work for you by depositing them into the best high-interest savings accounts in Malaysia!

Related articles

Related Posts Image
Related Posts Image

BNM: Ringgit Will Not Hit RM5 Against US Dollar

Jacie Tan -
2nd February 2021
Related Posts Image
Related Posts Image