AXA iMed Medical Card

Enjoy the convenience of worry-free hospital admission, no medical check-up required and get covered immediately online with AXA iMed. Have full control of your health protections with affordable premiums and a high annual limit up to RM180,000.

AXA iMed Medical Card
Annual Limit
up to RM180k
Lifetime Limit
No limit
Room & Board
up to RM250
Coverage Age
15 days - 80 years
No. of Panel Hospitals
Investment-Linked Plan


How much you can claim for hospital bills

Annual Limit
from RM60k up to RM180k
Lifetime Limit
No limitfor coverage up to the age of 80 years old.
Pre-Hospitalisation Diagnostic Tests
As charged within 31 days before hospitalisation (including medicine)
Room & Board
up to RM250unlimited days of hospitalisation
Surgical Fees
As charged 
Consultation & Diagnostic Procedures
As charged within 31 days before hospitalisation (including medicine)
Intensive Care Unit (ICU)
As charged 
Hospital Services and Supplies
As charged 
Anaesthetist Fees
As charged 
Operating Theatre Fees
As charged 
In-Hospital Physician Visits
As charged maximum 2 visits per day
Diagnostic and Physiotherapy Procedures
As charged 
Hospital Specialist Fees
As charged maximum 2 visits per day
Post-Hospitalisation Treatment
As charged within 60 days from discharge
Prescription Drugs
As charged 
As charged within 60 days from discharge
Day Surgery
As charged 
Emergency Accidental Outpatient Treatment
As charged 
Ambulance Fees
As charged 
Cash Allowance at Government Hospital
from RM50 up to RM100per day. RM50 for Normal Ward and RM100 for ICU. Applicable for Plan 180 only.
Medical Report Fee
up to RM200per hospitalisation


Additional benefits with this insurance

Up to RM1,000
15 days cancellation refund

How to Claim

Who do I contact if I have a question or emergency?

Medical Assistance Hotline & Services
AXA Affin Customer Care Hotline

Experience hassle-free hospital admissions with your AXA iMed. Just present the card on your mobile device to the staff upon registration at any panel hospital. AXA will then issue a Guarantee Letter and settle the bill directly with the hospital.

Regardless, in the case where you need to get reimbursement on your medical bill, you’ll need to submit some documents to AXA AFFIN. Here’s what you need:

  1. Claim form
  2. Medical claim form (by doctor)
  3. Itemized medical bill (issued by the hospital)
  4. Payment receipts (issued by the hospital)
  5. Photocopy of your NRIC

Once you’ve compiled all the documents, you can submit them either via email, walk-in to the nearest branch, or via AXA Customer Portal.


[email protected]

AXA Customer Portal


Minimum Entry Age
At least 15 days of age
Maximum Entry Age
At most 49 years of age
Maximum Renewal Age
At most 79 years of age
Coverage Expiry Age
At most 80 years of age

More Information

What is AXA iMed and how can it benefit me?

AXA iMed is a cashless online medical insurance plan that is readily available for anyone that is looking for a great medical coverage or for those looking for a little extra coverage to add on top of their existing medical insurance.

Depending on the type of plan you choose, this AXA medical card offers coverage for almost every illness, disease, medical condition or accident as long as it requires hospitalisation, which includes hospitalisation coverage for critical illness.

This AXA medical insurance covers you for Daycare Surgical Procedures, In-Patient and Out-Patient treatments such as the hospital and surgical expenses, physician or specialist charges and even coverage for the Chiropractic and Acupuncture Treatment as part of your recovery journey after being discharged.

Following that, the AXA iMed comes with 3 plans that you can choose from. Select the plan that meets your current lifestyle and commitments and have reassurance that AXA AFFIN will help pay for your medical expenses accordingly based on the plan you’ve chosen.

It is also worth mentioning that AXA iMed comes with No Lifetime Limit which means that there will be no reduction in your coverage up to the age of 80 years.

Chiropractic and Acupuncture Treatment benefits

What sets apart AXA iMed from other medical cards in the market is that the policy provides coverage for Chiropractic and Acupuncture Treatment.

Depending on the type of plan you are purchasing, AXA iMed covers you for the said treatment from RM500 up to RM2,000 per disability. Check out below for easy reference:

AXA iMed Plan 60: RM500

AXA iMed Plan 120: RM1,000

AXA iMed Plan 180: RM2,000

What are the types of plans available?

This online medical insurance offers 3 levels of coverage namely Plan 60, Plan 120 and Plan 180 with each comes with varying annual limits ranging between RM60,000 to RM180,000 and affordable monthly premiums. Plus, applicable for Plan 180 only, you may also benefit from the plan’s Compassionate Allowance of up to RM3,800.

You also have the option to make your chosen plan without a deductible whereby 100% of the hospital or medical bills will be paid by AXA AFFIN.

Or alternatively, you may opt for a deductible with your choice of plan in which the deductible amount will be RM1,000 per disability. Regardless, the coverage benefits for either of these deductible options remain the same.

AXA iMed Medical Card Product Disclosure Sheet (Deductible)

AXA iMed Medical Card Product Disclosure Sheet (Non-deductible)

AXA iMed Medical Card Policy Wording (Deductible)

AXA iMed Medical Card Policy Wording (Non-deductible)

Who can apply for AXA iMed?

Only Malaysians can apply for this online medical insurance. The eligible applicants will be those that are between as young as 15 days old up to the age of 49 years old, while the renewal for this policy is open up to the age of 80 years old.

However, kindly note that those with pre-existing medical conditions or illnesses are not eligible to apply for AXA iMed. You can check here for the full list of exclusions.

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