In a perfect world, you should be getting up to 62.5MB/s (1MB = 8MB) according to the advertised speed. Imagine a 500Mbps internet download speed would do to your online experience?
But remember that this is on a best effort basis only. At such data transfer rates, you’ll also need a device that is reasonably powerful to make full use of such speeds.
What will I get once I subscribe to TIME Fibre Home Broadband 500Mbps?
Your TIME Fibre Home Broadband subscription comes with a 500Mbps-worth of internet download speed, in addition to a free WiFi Router (TP-Link Archer C1200), which ensures the best and fastest data transfer rates for this plan.
Is my voice call plan free?
The 500Mbps package is also bundled with TIME Voice Home Lite plan, however it is optional. If you subscribe to this voice plan, you will get a free DECT cordless phone and free calls every month.
The subscription fee is only RM2.50 per month, with which you can enjoy a 30 minutes-worth of free voice call per month to all fixed and mobile numbers, as well as IDD calls to 60 countries. In fact, this free voice call is renewable every month.
Upon full utilization of free calls, you still can make calls at 10 sen per minute for all fixed and mobile networks in Malaysia, whereas IDD calls is going to cost you 8 sen per minute. This voice call package comes only in 24-month contract term.
Complemented with TIME Home Forward, you can now carry your land line wherever you go. Say if someone rings your home phone but you are outside, TIME Home Forward will direct the call to your mobile phone - as long as you have the TIME Home Forward app to go with this feature.
Do I have to pay TIME Fibre Home Broadband installation?
The installation fee is waived for a standard cabling services up to 20 metres from your main door to the location where you would like the modem to be placed.
What if I move home within my contract period?
Relocation service can be done based on the service availability of your new area. A relocation fee will be incurred for TIME to reinstall the broadband in your new house.
The installation fee is waived as long as the location where you’d like the Wi-Fi router to be placed is within 20 metres from your main door.
Where can I pay for my monthly bill?
TIME has provided for convenient and seamless channels to pay for your monthly bills via:
- Self care portal; you need to log in and make your payment via MasterCard of Visa credit card or debit card
- QuickPay; you can bypass logging in into your account and make a quick payment straight away with your MasterCard or Visa credit card or debit card
- JomPay; deduct from your Current or Savings Account
- eBanking; payable to "TT dotCom Sdn Bhd".
Can I terminate my service within the contact period?
If you wish to terminate the service, you’ll need to send a written notice to TIME within 30 working days. You’ll also have to make arrangements to return the DECT phone and the Wi-Fi router back to them and you’ll be charged a penalty fee of RM500.
Why should I get TIME Fibre Home Broadband 500Mbps, again?
When it was first launched, 500Mbps is considered among the fastest consumer home broadband not just in Malaysia, but anywhere in the world. This plan is more suitable for heavy or hardcore internet users such as gamers, online movie streamers / downloaders and the cloud sharing community.
With 500Mbps internet speed, you don't have to wait for hours to download a big data file when you can do that in two flaps of butterfly wings.