What is TIME Fibre Unlimited Home Broadband 20Mbps all about?
This fibre broadband plan offers unlimited usage at 20Mbps speed making it the best plan for light to moderate users - fast video streaming and online gaming? No problem!
On top of that, this plan also comes with additional 50Mbps for free for up to 30 hours a month should you need that extra boost.
Do I need to pay for installation?
The cost of installation fees is RM249 when you sign up for 12 month contract. This can be waived if you take up a 24 month contract. Additionally, the upfront fee of RM500 charged towards foreign residents will be refunded at the end of the contract period.
What equipments do I get once I subscribe to this service?
You will be given an optical network unit, to get your fibre optics network up and running in your home, and a home Linksys router plus DECT phone.
Can I upgrade or downgrade my plan?
Absolutely. You can upgrade your plan with no additional charges on your next bill. However, upgrade can only be done 6 months after subscription On the other hand, if you decide to downgrade your plan, a 1-month penalty fee will be charged on top of your monthly bill.
Your subscription contract will be renewed for another 24 months should you do any upgrade or downgrade.
What if I move homes within my contract period? Any relocation fees?
Before you move to a new place, you need to do an availability search as Time Broadband service is not available in certain areas. If Time Broadband network is available in your new area, a fee of RM120 will be charged to you for relocation.