What is TIME Fibre Unlimited Home Broadband 30Mbps all about?
If you're searching for the best broadband plan, with super fast speed that won't break the bank, search no more! Powered by a 100% fibre optic network, this broadband plan offers 30Mbps - allows for easy breezy video streaming, web surfing, online gaming and so much more.
If you need extra speed during peak hours, you can request for a boost of up to 50Mbps for a maximum of 30 hours for any given month.
Are there any upfront fees and installation charges?
The cost of installation fees depends your contract period. If you sign up for a 12-month contract, the total installation fees is RM249.
But, if you wish to apply with TIME for a 24-month contract, your installation fees will be waived. For foreign residents, the upfront fee of RM500 will be refundable at the end of your contract.
What equipments will I get for free?
Once you have subscribed to this service, you will be given an optical network unit, home Cisco router and a DECT phone.
Do I need to pay a fee to upgrade or downgrade my internet plan?
You can only upgrade your speed 6 months into your current subscription. You will not be charged any fee for upgrade - you'll be paying a higher price of course!
If you want to downgrade your plan, a 1-month penalty fee will be charged in addition to your monthly fee. Your subscription contract will be renewed for another 24 months should you upgrade or downgrade.
I might move houses, will there be any relocation fees?
Yes, you will have to pay for the relocation services provided of RM120. Just so you'd know, as this service is not widely available, you will need to do an availability search beforehand.