What is Time Home Internet?
Time Home Internet is offered by TIME dotCom, a premier Malaysian telecom, which delivers ultra-fast fibre optic broadband. Designed for an uninterrupted online experience, it provides reliable, high-speed internet tailored for modern digital living.
Some of the key features include:
- 100% Fibre Optic Network: Time delivers a truly fibre-optic internet experience to your home, unlike providers mixing fibre with outdated copper. This ensures remarkably faster, more reliable speeds, significantly reducing lag and disconnections.
- Consistent upload and download speeds: Known as symmetrical speeds, these matching rates are essential for tasks such as video calls, high-level online gaming, and quickly transferring large files.
- Owned Network: Time owns and operates their whole fibre network, so you get reliable performance, quick fixes when issues arise, and they can easily roll out new tech because they handle everything from network operations to optimisation and service delivery.
Why should I get the Time Home Internet 1 Gbps plan?
Perfect for power users and large families, you can expect seamless 4K/8K streaming, lag-free gaming, fast file transfers, and reliable smart home connectivity. It's ideal for content creators, streamers, and remote professionals needing top-tier speed and dependability.
Time 1 Gbps Home Internet offers three contract choices: 12-month, 24-month, or No-Contract, each with varying monthly fees and upfront charges.
| 12-month | 24-month | No-contract | |
| Monthly recurring fees | RM219 | RM379 | RM199 |
| One-time upfront charges | None | None | RM800 |
That said, with this plan, you will get:
- Unlimited data with no fair usage policy or data caps
- Download speed of 1 Gbps
- Upload speed of 500 Mbps
- Free WiFi 7 Router
- Free standard installation
- 24/7 customer support
Are there any fees that I should know about?
Yes, there are a few. If you’re keen to subscribe to this home internet plan, below are the fees you will need to pay.
Deposits/ One-time charges:
- No deposit for Malaysians.
- RM500 upfront deposit for non-Malaysian citizens, which is refundable.
- RM800 one-time upfront charge (upfront), should you choose to subscribe to the No-contract plan.
Other fees:
- Installation fees: Standard installation is free of charge (basic cabling of 6m up to 40m, depending on your housing type). Non-standard installations (like cable concealment) may have additional charges.
- Early termination fees: RM500 or the sum of your remaining contract period, whichever is higher. You won’t have to pay this fee if your contract tenure is fulfilled.
- Voice call rates: Pay as you use (PAYU).
You can pay for these fees using your credit card, debit card, or e-wallets such as Grab, Touch ‘n Go, Boost and Maybank2u MAE.
When can I expect the installation to start?
The installation should start after you’ve activated your plan. You can track your appointed installation date, or if required, you can choose an appropriate date when you sign up online.
The installation process, however, may take some time to complete. According to Time, it may take around 2 to 4 hours, depending on your housing type. The installation typically involves a site survey, ducting, piping, electrical work, equipment configuration and testing.
Additionally, ensure you or a designated person (18+ years) is present during the installation.
How do I pay for my Time Home Internet bills?
You can pay for your monthly recurring bills via the following payment methods.
- Debit/Credit Card
- E-wallet (Grab, Touch ‘n Go, Boost and Maybank MAE)
- FPX Internet Banking
- Auto Debit
- JomPAY
- Online Banking
- Public Bank ATM nationwide
- Maybank ATM nationwide
- Over The Counter at Public Bank, Pos Malaysia, 7-Eleven or 99 Speedmart
We’d like to highlight that your first bill might be a bit higher than expected. It may consist of prorated charges, which cover the period since you activated the service up to your billing cycle, plus the next month's broadband fee upfront. Time has a video explaining it all if you need more details!
Am I eligible to subscribe?
The eligibility requirements are rather simple: you must be 18 years and above, regardless of whether you’re a Malaysian or non-Malaysian citizen.
Just a heads up before you sign up, let's make sure Time Fibre internet is available at your place. Right now, Time is only available in certain condos, apartments, and neighbourhoods around Klang Valley, Penang, and Johor. To see if you're covered, click here: check your coverage.
Should Time Fibre not currently serve your location, you can contact Time directly or request your building management to reach out to them via Live Chat.
How can I sign up for Time Home Internet 1 Gbps?
Ready to subscribe? Simply click the sign-up button above and complete the steps. Make sure to have these items ready for your application.
- Your valid MyKad/IC
- Passport for non-Malaysians
- Credit card (Mastercard/Visa) if you choose the Auto Debit payment option
Time Home Internet Frequently Asked Questions (FAQs)
- How do I check if Time Fibre is available in my area?
There’s a dedicated search page to check your coverage. If your area is not within the coverage area, you can reach out to Time or ask your building management to contact them via Live Chat.
- What is the installation process like?
Fibre installation depends on your housing type. If pre-laid fibre exists, the installer simply connects the router to the existing socket. If not, they'll need to pull the cable from outside, requiring more extensive cabling through floors or ceilings to reach the router.
- Can I upgrade or downgrade my plan later?
Yes, you can. Just hop onto the Self Care portal and head to Manage Plan. You can grab some free speed boosts. However, the details on those might change. Thinking of lowering your plan? On 24-month plans, downgrades are allowed from month 7, but it resets the contract for 24 months. 12-month plans require completing the full term before downgrading.
- What kind of router will I receive?
The router provided aligns with the internet speed selected. The 200 Mbps plan includes a WiFi 6 router. Upgrading to the 600 Mbps or 1 Gbps plans provides a WiFi 7 router. The 2 Gbps plan is accompanied by a high-performance WiFi router.
- What if I move to a new house?
Don't forget your devices when you’re moving! Just make sure your new place is in Time’s coverage area. Relocations are for subscribers on 12 or 24-month contracts. In-home moves cost RM80, and moving to a different unit or building is RM120.
- What do I get if I register for Auto Debit?
According to Time, when you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills. If you prefer peace of mind without the hassle of keeping up with your monthly recurring fees, Auto Debit is the best option for you!
- How do I register for Auto Debit?
You can register for Auto Debit either at the point of subscription or through Self Care or the Time Fibre Home app. There’s also a video if you prefer a clear guide!
- What is WiFi 7?
WiFi 7 is a big step up from WiFi 6, offering much faster speeds, higher capacity, and better reliability for a seriously upgraded experience. Just keep in mind, you'll need devices that support WiFi 7 to get the full advantage.
