Can you tell me about Time Home Internet?
TIME dotCom's Home Internet is a high-speed fibre-optic service. As a leading Malaysian telecommunication provider, TIME dotCom offers a reliable, lightning-fast internet, crafted for today's fast-paced digital lifestyles, ensuring local households can enjoy an uninterrupted online experience.
Some of the key features that would benefit you, as a subscriber, include:
- 100% Fibre Optic Network: Time delivers a truly fibre-optic internet experience to your home, unlike providers mixing fibre with outdated copper. This ensures remarkably faster, more reliable speeds, significantly reducing lag and disconnections.
- Consistent upload and download speeds: Known as symmetrical speeds, these matching rates are essential for tasks such as video calls, high-level online gaming, and quickly transferring large files. Excellent for those working from home or online learning!
- Owned Network: Time owns and operates their whole fibre network, so you get reliable performance, quick fixes when issues arise, and they can easily roll out new tech because they handle everything from network operations to optimisation and service delivery.
What’s so special about the Time Home Internet 2 Gbps plan?
Known as Malaysia’s first and fastest speed for home broadband, you can expect an unparalleled and supercharged internet experience with Time Home Internet's 2 Gbps plan! Great for those who demand top-tier 8K streaming, pro-grade gaming, rapid transfers and the chance to future-proof your hyper-connected home.
Priced at RM379 per month for a 24-month contract, you will get:
- Unlimited data with no fair usage policy or data caps
- Download speed of 2 Gbps
- Upload speed of 500 Mbps
- Free high-performance WiFi router
- Free standard installation
- 24/7 customer support
What are the fees that I need to pay?
Below are the fees you should take note of before subscribing to this plan.
Deposits:
- No deposit for Malaysians.
- RM500 upfront deposit for non-Malaysian citizens, which is refundable.
Other fees:
- Installation fees: Standard installation is free of charge (basic cabling of 6m up to 40m, depending on your housing type). Non-standard installations (like cable concealment) may have additional charges.
- Early termination fees: RM500 or the sum of your remaining contract period, whichever is higher. You won’t have to pay this fee if your contract tenure is fulfilled.
- Voice call rates: Pay as you use (PAYU).
You can pay for these fees using your credit card, debit card, or e-wallets such as Grab, Touch ‘n Go, Boost and Maybank2u MAE.
When does the installation start?
The installation should start after you’ve activated your plan. You can track your appointed installation date, or if required, you can choose an appropriate date when you sign up online.
The installation process, however, may take some time to complete. According to Time, it may take around 2 to 4 hours, depending on your housing type. The installation typically involves a site survey, ducting, piping, electrical work, equipment configuration and testing.
Additionally, ensure you or a designated person (18+ years) is present during the installation.
How do I pay for my Time Home Internet bills?
You can pay for your monthly recurring bills via the following payment methods.
- Debit/Credit Card
- E-wallet (Grab, Touch ‘n Go, Boost and Maybank MAE)
- FPX Internet Banking
- Auto Debit
- JomPAY
- Online Banking
- Public Bank ATM nationwide
- Maybank ATM nationwide
- Over The Counter at Public Bank, Pos Malaysia, 7-Eleven or 99 Speedmart
We’d like to highlight that your first bill might be a bit higher than expected. It may consist of prorated charges, which cover the period since you activated the service up to your billing cycle, plus the next month's broadband fee upfront. Time has a video explaining it all if you need more details!
Am I eligible to subscribe?
To qualify for Time Home Internet, you must be at least 18 years old, regardless of citizenship—Malaysian or non-Malaysian.
Before signing up, it's essential to confirm Time Home Internet availability in your area. Currently, coverage is limited to specific condos, apartments, and neighbourhoods in Klang Valley, Penang, and Johor. Check your coverage here: check your coverage.
If Time is unavailable at your location, you can contact Time directly or ask your building management to contact them via Live Chat.
I’m interested! How can I sign up?
Ready to subscribe? Simply click the sign-up button above and complete the steps. Make sure to have these items ready for your application.
- Your valid MyKad/IC
- Passport for non-Malaysians
- Credit card (Mastercard/Visa) if you choose the Auto Debit payment option
Time Home Internet Frequently Asked Questions (FAQs)
- How do I check if Time Fibre is available in my area?
There’s a dedicated search page to check your coverage. If your area is not within the coverage area, you can reach out to Time or ask your building management to contact them via Live Chat.
- What is the installation process like?
Fibre installation depends on your housing type. If pre-laid fibre exists, the installer simply connects the router to the existing socket. If not, they'll need to pull the cable from outside, requiring more extensive cabling through floors or ceilings to reach the router.
- Can I upgrade or downgrade my plan later?
Yes, you can. Just hop onto the Self Care portal and head to Manage Plan. You can grab some free speed boosts. However, the details on those might change. Thinking of lowering your plan? On 24-month plans, downgrades are allowed from month 7, but it resets the contract for 24 months. 12-month plans require completing the full term before downgrading.
- What kind of router will I receive?
The router provided aligns with the internet speed selected. The 200 Mbps plan includes a WiFi 6 router. Upgrading to the 600 Mbps or 1 Gbps plans provides a WiFi 7 router. The 2 Gbps plan is accompanied by a high-performance WiFi router.
- What if I move to a new house?
Don't forget your devices when you’re moving! Just make sure your new place is in Time’s coverage area. Relocations are for subscribers on 12 or 24-month contracts. In-home moves cost RM80, and moving to a different unit or building is RM120.
- What do I get if I register for Auto Debit?
According to Time, when you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills. If you prefer peace of mind without the hassle of keeping up with your monthly recurring fees, Auto Debit is the best option for you!
- How do I register for Auto Debit?
You can register for Auto Debit either at the point of subscription or through Self Care or the Time Fibre Home app. There’s also a video if you prefer a clear guide!
- What is WiFi 7?
WiFi 7 is a big step up from WiFi 6, offering much faster speeds, higher capacity, and better reliability for a seriously upgraded experience. Just keep in mind, you'll need devices that support WiFi 7 to get the full advantage.
