What is Time Home Internet?
It is a residential fibre optic broadband service provided by TIME dotCom Berhad, a leading telecommunications company in Malaysia.
Time aims to deliver top-tier, high-speed internet to Malaysian households. Therefore, as a subscriber, you can anticipate a superior internet experience with the following benefits.
- 100% Fibre Optic Network: Time delivers a truly fibre optic internet experience to your home, unlike providers mixing fibre with outdated copper. This ensures remarkably faster, more reliable speeds, significantly reducing lag and disconnections.
- Symmetrical Speeds: With symmetrical speeds, uploads match downloads. This is crucial for video conferencing, competitive online gaming, and the swift sharing of sizable documents.
- Owned Network: Time owns and operates their whole fibre network, so you get reliable performance, quick fixes when issues arise, and they can easily roll out new tech because they handle everything from network operations to optimisation and service delivery.
What can I get from Time Home Internet 200 Mbps?
For small households with 1-3 people, Time Home Internet's 200 Mbps plan offers a solid and budget-friendly option. It's great for everyday browsing and some light gaming to unwind after a long day.
You can pick from 12-month, 24-month, or No-Contract options for the Time 200 Mbps Home Internet, each with its monthly costs and one-time upfront fees.
| 12-month | 24-month | No-contract | |
| Monthly recurring fees | RM119 | RM99 | RM99 |
| One-time upfront charges | None | None | RM400 |
That said, with this plan, you will get:
- Unlimited data with no fair usage policy or data caps
- Download and upload speeds of 200 Mbps
- Free WiFi 6 Router
- Free standard installation
- 24/7 customer support
What are the fees for this plan?
If you’re keen to subscribe to this 200 Mbps Home Internet by Time, below are the fees you will need to pay.
Deposits/ One-time charges:
- No deposit for Malaysians.
- RM500 upfront deposit for non-Malaysian citizens, which is refundable.
- RM400 one-time upfront charge (upfront), should you choose to subscribe to the No-contract plan.
Other fees:
- Installation fees: Standard installation is free of charge (basic cabling of 6m up to 40m, depending on your housing type). Non-standard installations (like cable concealment) may have additional charges.
- Early termination fees: RM500 or the sum of your remaining contract period, whichever is higher. You won’t have to pay this fee if your contract tenure is fulfilled.
- Voice call rates: Pay as you use (PAYU).
You can pay for these fees and charges using your credit card, debit card, or e-wallets such as Grab, Touch ‘n Go, Boost and Maybank2u MAE.
Am I eligible to subscribe to Time Home Internet 200 Mbps?
To sign up for Time Home Internet 200 Mbps, you need to be 18 or older, whether you're Malaysian or not.
Before you register, make sure Time Fibre is available where you live. It's only available in certain condos, apartments, and houses in Klang Valley, Penang, and Johor. Check if your area is covered here: check your coverage.
If Time Fibre isn't in your area yet, you can reach out to Time directly or have your building management contact them through Live Chat.
When can I expect the installation to start?
Once your plan is activated, the installation process will begin. You can follow your scheduled installation date or select a preferred date during online signup.
Please note that installation can take between 2 to 4 hours, depending on your housing type. It generally includes a site survey, ducting, piping, electrical work, equipment setup, and testing, as stated by Time.
Additionally, you or an adult (18 years or older) must be on site during the installation.
How do I pay my bills?
You can pay for your monthly recurring bills via the following payment methods.
- Debit/Credit Card
- E-wallet (Grab, Touch ‘n Go, Boost and Maybank MAE)
- FPX Internet Banking
- Auto Debit
- JomPAY
- Online Banking
- Public Bank ATM nationwide
- Maybank ATM nationwide
- Over The Counter at Public Bank, Pos Malaysia, 7-Eleven or 99 Speedmart
So, once your service is up and running, your billing cycle determines when you'll get your first bill. Just a heads up, that initial bill might be a bit higher than usual since it could include pro-rated charges and an upfront broadband fee. If you're curious about the specifics, Time has a helpful video explaining everything.
How can I sign up for Time Home Internet 200 Mbps?
Ready to subscribe? Simply click on the sign-up button above and follow the instructions accordingly. Please prepare the following items for your application.
- Your valid MyKad/IC
- Passport for non-Malaysians
- Credit card (Mastercard/Visa) if you choose the Auto Debit payment option
Time Home Internet Frequently Asked Questions (FAQs)
- How do I check if Time Fibre is available in my area?
There’s a dedicated search page to check your coverage. If your area is not within the coverage area, you can reach out to Time or ask your building management to contact them via Live Chat.
- What is the installation process like?
Fibre installation depends on your housing type. If pre-laid fibre exists, the installer simply connects the router to the existing socket. If not, they'll need to pull the cable from outside, requiring more extensive cabling through floors or ceilings to reach the router.
- Can I upgrade or downgrade my plan later?
Yes, you can. Just hop onto the Self Care portal and head to Manage Plan. You can grab some free speed boosts. However, the details on those might change. Thinking of lowering your plan? On 24-month plans, downgrades are allowed from month 7, but it resets the contract for 24 months. 12-month plans require completing the full term before downgrading.
- What kind of router will I receive?
The router provided aligns with the internet speed selected. The 200 Mbps plan includes a WiFi 6 router. Upgrading to the 600 Mbps or 1 Gbps plans provides a WiFi 7 router. The 2 Gbps plan is accompanied by a high-performance WiFi router.
- What if I move to a new house?
Don't forget your devices when you’re moving! Just make sure your new place is in Time’s coverage area. Relocations are for subscribers on 12 or 24-month contracts. In-home moves cost RM80, and moving to a different unit or building is RM120.
- What do I get if I register for Auto Debit?
According to Time, when you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills. If you prefer peace of mind without the hassle of keeping up with your monthly recurring fees, Auto Debit is the best option for you!
- How do I register for Auto Debit?
You can register for Auto Debit either at the point of subscription or through Self Care or the Time Fibre Home app. There’s also a video if you prefer a clear guide!
- What is WiFi 7?
WiFi 7 is a big step up from WiFi 6, offering much faster speeds, higher capacity, and better reliability for a seriously upgraded experience. Just keep in mind, you'll need devices that support WiFi 7 to get the full advantage.
