Extraordinary Speed!What is Unifi Home?
Unifi Home is a fibre broadband service available as both a standalone broadband plan and a bundled service offering high-speed internet access, mobile, Unifi TV and lifestyle options, including gaming.
Essentially, TM Unifi provides seamless internet connectivity through its fibre, wireless, mobile and solutions so everyone in a household can enjoy uninterrupted browsing and streaming activities at all times.
Already widely recognised and used in Malaysia, Unifi Home ensures you get a premium internet experience for the price you pay. You’ll enjoy:
- Backend monitoring via remote access: don’t fret if you’re experiencing some connection issues, expect prompt updates from the Unifi team via TM’s network.
- Unifi elite services: you can get end-to-end consultations for an optimised WiFi connection with TM Unifi’s experts at your doorstep.
What is included in the TM Unifi Home 2 Gbps plan?
At RM319 monthly, you get the following perks when you sign up for the Unifi Home 2 Gbps plan.
- Unlimited home internet quota
- Download speed of up to 2 Gbps
- Upload speed of up to 1 Gbps
- WiFi 6 Combo Box
- Unifi prioritised service restoration (within 12 business hours)
- Free 600 minutes worth of fixed and mobile voice calls (for beyond call rates, any TM fixed line is free, while mobile or other fixed line is 10sen/min)
Why does the download speed differ from the upload speed?
Based on the FAQs provided by TM Unifi:
- Most TM Unifi customers’ activities on the internet require higher download speed mostly used for video streaming, social networking, downloading materials, etc.
- Unifi claims that the upload speed in this plan is sufficient to provide a good internet experience to all customers. Based on the usage statistics from Unifi’s existing customers, 90% of total users only used less than 5 Mbps upload speed. However, there are other Unifi Home plans you can check out if you require a higher upload speed.
What is a WiFi 6 Combo Box?
The WiFi 6 Combo Box is a device consisting of a Universal Optical Network Unit (UONU) and Residential Gateway (RG) that essentially supports a fast WiFi connection with a wide range of coverage—ideal for busy household environments with multiple devices connected to the internet.
Tell me about the fees of this plan.
Yes, there are a few fees. For online applications, an advance payment of RM100 (for Malaysian) and RM500 (for non-Malaysian) will be imposed on you and collected within 10 days from the date of the broadband installation. This payment will be credited to your Unifi account and deducted from the bill amount.
Additionally, there is also the Unifi installation charge of RM200. However, this is currently waived for the first 50 meters of standard installation only. Extra charges will apply if your home requires non-standard installation or additional cabling.
Furthermore, should you decide to terminate your Unifi Home plan earlier than the agreed contract period, you will be charged an early termination penalty fee i.e. the full subscription amount of the remaining contract period, plus any outstanding fees.
What is the requirement to apply for Unifi Home 2 Gbps?
Malaysians aged 18 years and above can apply for the Unifi Home 2 Gbps plan.
However, Unifi encourages you to check if your housing area is within the coverage and service area of Unifi/TM before signing up. You can do so by:
- Checking via the Unifi portal
- Checking via Unifi digital channels (Live Chat through the website or MyUnifi app, Facebook, X or email at [email protected])
- Call 100 (press 4)
- Walk into the nearest Unifi Store/TMpoint
If your home is located in a non-Unifi area and you’re still interested in signing up for this plan, you may reach out to Unifi to get updates from time to time or per Unifi’s suggestion, you may check out their wireless broadband service as an alternative.
When will my Unifi Home be activated?
According to Unifi, it will take up to 7 days from the date of registration to activate your Unifi Home service.
The installation and testing will take around 4 to 8 hours depending on your housing type. It’s quite time-consuming due to the complexity of fibre installations. The process typically includes site survey, ducting, piping, electrical work and equipment configurations.
How do I pay my Unifi Home bill?
There are several options you can choose to pay your Unifi Home bill.
- Subscribe to TM Autopay Service for auto deductions
- Unifi portal/ website online payments (FPX or credit/ debit card)
- MyUnifi app online payments (FPX or credit/ debit card)
- JomPAY via mobile banking and ATM
- Boost and Touch ‘n Go eWallet
- Unifi Store / TMpoint outlets (Cash/ Credit card/ Debit card/ Cheque)
- TMpoint Authorised Dealer (Cash/ Credit card/ Debit card/ Cheque)
- PayQuik Kiosk (Cash)
- Ejen Bank Berdaftar BSN (Cash)
- Epay (Cash)
- 7-Eleven, 99 Speedmart, MyNews, and KK Mart outlets (Cash)
I’m interested! How can I sign up?
It’s simple—click the apply button above and follow the application process accordingly. The current monthly fee is RM319 for a 24-month contract. You may also need to prepare the following supporting documents for your application.
- MyKad (for Malaysians)
- MyKAS/ MyPR (for permanent residents); or
- Passport (with 24-month validity); or
- OKU ID; and/ or
- Letter of confirmation and authorisation; and/ or
- Any other supporting documents deem fit by TM
