In the event that you need to make a claim with EZTakaful, please keep in mind a few key procedures you may need to take note off.
Major and Minor Accidents
Firstly, you will need to contact EZTakaful immediately via the hotline and inform them of what has occurred whether it be fatal or not. Request that they send you a 'Claims Form' to fill in.
You will need to compile a list of the following documentation to attach to the claims form before you submit it;
- Copy of your NRIC
- Copy of Driver's license (for road Accidents)
- Police Reports (where applicable)
- Medical Report and Physician Reports
- Original hospital bills and receipts
- Written notice stating the facts of the Accident in detail
Once you have everything together, head on over to the nearest EZTakaful branch no later than 14 days from the date of the incident.
In the event of Death
As the steps above, you will need to contact EZTakaful and procure a 'Claims Form' immediately. After which, the operator might request that you or an appointed family member of the deceased be present at the post mortem examination of the Participant, accompanied by a representative or insurance agent from EZTakaful.
Submit a copy of the post mortem report, a written notice stating the details of the event that lead to the death and the resulting injuries, along with the claim form, to either the nearest branch or the agent appointed to you. You will also need to include a copy of the Participant's NRIC and driver's license.
You can contact EZTakaful via these channels:
- Hotline: 1 300 82 0010
- SMS to 39993: ez<space>w<space>your name<space>
- Whatsapp: +6017 3526122