Who is eligible to apply for the ACE Jerneh Travel Insurance Emerald Plan?
If you're looking to get insured for a one-time trip, you will need to be at least 18 years old, but below 80. Alternatively, for an annual plan, you can only apply from 18 years old up until the age of 70. You will be allowed to renew your annual plan until you reach the ripe old age of 80.
So whether you're a university graduate itching to see the world, or wish to travel to celebrate your 40th anniversary with your significant other - ACE Jerneh can hook you up anytime, anywhere!
How do I make an insurance claim for this insurance policy?
There are specific procedures to follow for different types of claims:
- For any medical expenses, inclusive of travel cancellation, you must first submit your claim to your private health provider before claiming from your ACE Travel Insurance.
- For both luggage and travel delays, you must request a document from the airline/carrier detailing the flight number, delay duration, and the reason for the delay.
- For loss, damage, or theft of checked-in luggage, you must instantly report and submit a claim to the airline/carrier, and demand a report from them (additional police report will help) as they may be responsible for the damages or loss!
- Loss of travel documents has to be reported to the local authorities. Make sure you get a written statement.
- For liability claims do not make any admission or offer. Request the claim against you be put in writing.
- For any personal liability claims, make sure it is put in writing.
Can I claim for treatment for any injury or illness at a hospital abroad?
Yes, of course - as this travel insurance policy provides international hospitalisation coverage. You can claim for up to RM250,000 on overseas medical bills, and RM5000 if you require additional treatment at a local hospital after your trip.
I'm concerned about flight delays, can I claim for this?
Worry no longer, as you can certainly claim for any flight delay for both domestic and international travel. Of course, international coverage has a higher limit, at RM3,600 - that's RM200 for every 6 hours of delay. The amount you get per six hours is the same for domestic travel, but you will only be allowed a maximum of RM1000. Best to travel light when travelling around Malaysia!