ACE Jerneh

Underwritten by ACE Jerneh Insurance Berhad

ACE Jerneh Travel Insurance Emerald Plan

A carefully planned holiday is one that is secured with a travel insurance plan. Receive reimbursement for flight delays, theft, and medical expenses overseas.

    • Individual
    • Couple
    • Family
    • Personal Accidents
    • Medical Related
    • Travel Inconvenience
  • RegionRegion covered by this plan?Excluded Countries
    Malaysia
  • None
    Asia
  • None
    Worldwide
  • None

Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  •  1800882846
  • Travel Assistance Hotline
  • ACE Jerneh Hotline
  •  1800883226
  • Premiums

    *

    How much must I pay to be insured during my travels?

    Within Malaysia
    Individual
    Couple
    Family
    1 - 3 days
    RM 10
    RM 19
    RM 25
    4 - 10 days
    RM 16
    RM 30
    RM 40
    11 - 19 days
    RM 26
    RM 49
    RM 65
    20 - 30 days
    RM 32
    RM 60
    RM 80
    Across Asia
    Individual
    Couple
    Family
    1 - 5 days
    RM 29
    RM 55
    RM 73
    6 - 10 days
    RM 45
    RM 86
    RM 113
    11 - 18 days
    RM 63
    RM 120
    RM 158
    19 - 30 days
    RM 81
    RM 154
    RM 203
    Additional Week
    RM 29
    RM 55
    RM 73
    Annual Plan
    RM 224
    RM 426
    RM 560
    Worldwide
    Individual
    Couple
    Family
    1 - 5 days
    RM 44
    RM 84
    RM 110
    6 - 10 days
    RM 62
    RM 118
    RM 155
    11 - 18 days
    RM 89
    RM 169
    RM 223
    19 - 30 days
    RM 115
    RM 219
    RM 288
    Additional Week
    RM 35
    RM 67
    RM 88
    Annual Plan
    RM 304
    RM 578
    RM 760

    *inclusive of 6% GST


    Fees & Charges

    There are always fees but how much are they?

    Stamp Duty Fee
    RM10

    Coverage

    What can I claim from this insurance policy?

    Personal Accident
    Malaysia
    Asia
    Worldwide
    Death or Permanent Disability

    Cover for your loved ones in the event of a tragic accident

  • RM 75000
  • RM 18750 per child
  • RM 200000
  • RM 25000 per child
  • RM 200000
  • RM 25000 per child
  • Medical Related
    Malaysia
    Asia
    Worldwide
    Medical Expenses

    Cover for hospital charges related to accident and injury

  • RM 10000
  • RM 250000
  • RM 250000
  • Medical Evacuation and Transportation to Malaysia

    Emergency transportation can be expensive - get covered

  • RM 50000
  • Unlimited
  • Unlimited
  • Visiting Allowance

    Financial help when you need to visit a family member in hospital

  • RM 500
  • RM 5000
  • RM 5000
  • Child Care

    Need a childminder whilst you're in hospital? No problem

  • RM 500
  • RM 5000
  • RM 5000
  • Funeral In Malaysia

    Bringing your body back home for burial

  • RM 50000
  • RM 250000
  • RM 250000
  • Follow-up Treatment in Malaysia

    Your treatment and recovery might take a while

    Not covered
  • RM 5000
  • RM 5000
  • Traditional or Alternative Medicine

    When conventional treatment is just too mainstream

    Not covered
  • RM 250
  • RM 250
  • Hospital Fees

    Never mind the doctor's bills - just get better

    Not covered
  • RM 4500
  • RM 4500
  • Education Fund

    Payment to an education fund for your children in the event of your death

    Not covered
  • RM 5000
  • RM 5000
  • Travel Inconvenience
    Malaysia
    Asia
    Worldwide
    Loss of Luggage and Personal Belongings

    You might arrive safely at your destination, but will your suitcase?

  • RM 500
  • RM 2500
  • RM 2500
  • Luggage Delay

    You might arrive safely at your destination, but will your suitcase?

  • RM 400
  • RM 400
  • RM 400
  • Travel Delay

    Get compensated for late arrival at your holiday destination

  • RM 400
  • RM 2700
  • RM 2700
  • Travel Interruption

    Nobody likes a holiday cut short - get paid if it happens to you!

  • RM 1000
  • RM 15000
  • RM 15000
  • Travel Cancellation

    Cover for an unexpected incident that forces you to cancel your trip

  • RM 1000
  • RM 15000
  • RM 15000
  • Third Party Liability

    Third party claims are a pain, but they don't have to hurt your wallet

  • RM 100000
  • RM 500000
  • RM 500000
  • Loss of Passport

    Cover for the theft of your vital travel documents

    Not covered
  • RM 2500
  • RM 2500
  • Loss of Money

    Carrying a lot of cash is risky. Don't keep it all in once place!

    Not covered
  • RM 500
  • RM 500
  • Loss of Credit Card

    Cover for purchases made after your card is stolen

    Not covered
  • RM 250
  • RM 250
  • Loss of Tablet Computer

    Losing your iPad, Samsung Galaxy Tab, or any tablet while on holiday

    Not covered
  • RM 500
  • RM 500
  • Travel Re-route

    Flight diversions add unnecessary expense - get yourself covered

    Not covered
  • RM 450
  • RM 450
  • Missed Connecting Flight or Transport

    Don't worry about the cost of missing the next connection

    Not covered
  • RM 450
  • RM 450
  • Denied Boarding

    Plane overbooked? Been kicked off the flight? Get compensation!

    Not covered
  • RM 450
  • RM 450
  • Missed Departure

    Been left behind thanks to public transport being late? Get money back

    Not covered
  • RM 450
  • RM 450
  • Home Care

    Loss or damage to your home and contents when you are away

    Not covered
  • RM 1000
  • RM 1000
  • Hijacking

    Get covered for every travellers worst nightmare

    Not covered
  • RM 800
  • RM 800
  • Emergency Mobile Phone Fees

    Get money back for charges on your mobile phone when calling for help

    Not covered
  • RM 50
  • RM 50
  • Requirements

    Are you eligible to apply for this insurance?

    Single Trip
    For Individuals
    Between 18 and 80 years of age
    For Couples
    Between 18 and 80 years of age
    For Families
    Between 18 and 80 years of age

    Annual Plan
    For Individuals
    Between 18 and 80 years of age
    For Couples
    Between 18 and 80 years of age
    For Families
    Between 18 and 80 years of age

    Children Travelling With Family
    Per Child
    Between 30 days and 23 years of age

    Frequently Asked Questions about ACE Jerneh Travel Insurance Emerald Plan

    Things you might want to know

    Who is eligible to apply for the ACE Jerneh Travel Insurance Emerald Plan?

    If you're looking to get insured for a one-time trip, you will need to be at least 18 years old, but below 80. Alternatively, for an annual plan, you can only apply from 18 years old up until the age of 70. You will be allowed to renew your annual plan until you reach the ripe old age of 80.

    So whether you're a university graduate itching to see the world, or wish to travel to celebrate your 40th anniversary with your significant other - ACE Jerneh can hook you up anytime, anywhere!

    How do I make an insurance claim for this insurance policy?

    There are specific procedures to follow for different types of claims:

    • For any medical expenses, inclusive of travel cancellation, you must first submit your claim to your private health provider before claiming from your ACE Travel Insurance.
    • For both luggage and travel delays, you must request a document from the airline/carrier detailing the flight number, delay duration, and the reason for the delay.
    • For loss, damage, or theft of checked-in luggage, you must instantly report and submit a claim to the airline/carrier, and demand a report from them (additional police report will help) as they may be responsible for the damages or loss!
    • Loss of travel documents has to be reported to the local authorities. Make sure you get a written statement.
    • For liability claims do not make any admission or offer. Request the claim against you be put in writing.
    • For any personal liability claims, make sure it is put in writing.

    Can I claim for treatment for any injury or illness at a hospital abroad?

    Yes, of course - as this travel insurance policy provides international hospitalisation coverage. You can claim for up to RM250,000 on overseas medical bills, and RM5000 if you require additional treatment at a local hospital after your trip.

    I'm concerned about flight delays, can I claim for this?

    Worry no longer, as you can certainly claim for any flight delay for both domestic and international travel. Of course, international coverage has a higher limit, at RM3,600 - that's RM200 for every 6 hours of delay. The amount you get per six hours is the same for domestic travel, but you will only be allowed a maximum of RM1000. Best to travel light when travelling around Malaysia!

    If you wish to be insured for more, do look at other plans offered by ACE Jerneh, namely the Ruby and Sapphire travel insurance plans.

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