ACE Jerneh

Underwritten by ACE Jerneh Insurance Berhad

ACE Jerneh Travel Insurance Ruby Plan

Have instant access to 24-hour travel assistance, help is there for you at all corners of the globe. Claim for any medical bills, loss luggage, and missed connecting flights.

    • Individual
    • Couple
    • Family
    • Personal Accidents
    • Medical Related
    • Travel Inconvenience
  • RegionRegion covered by this plan?Excluded Countries
    Malaysia
  • None
    Asia
  • None
    Worldwide
  • None

Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  •  1800882846
  • Travel Assistance Hotline
  • ACE Jerneh Hotline
  •  1800883226
  • Premiums

    *

    How much must I pay to be insured during my travels?

    Within Malaysia
    Individual
    Couple
    Family
    1 - 3 days
    RM 15
    RM 28
    RM 37
    4 - 10 days
    RM 18
    RM 34
    RM 45
    11 - 19 days
    RM 28
    RM 53
    RM 70
    20 - 30 days
    RM 35
    RM 66
    RM 87
    Across Asia
    Individual
    Couple
    Family
    1 - 5 days
    RM 36
    RM 68
    RM 90
    6 - 10 days
    RM 54
    RM 103
    RM 135
    11 - 18 days
    RM 75
    RM 142
    RM 187
    19 - 30 days
    RM 98
    RM 183
    RM 243
    Additional Week
    RM 35
    RM 67
    RM 88
    Annual Plan
    RM 256
    RM 486
    RM 640
    Worldwide
    Individual
    Couple
    Family
    1 - 5 days
    RM 52
    RM 98
    RM 129
    6 - 10 days
    RM 72
    RM 137
    RM 180
    11 - 18 days
    RM 106
    RM 201
    RM 265
    19 - 30 days
    RM 138
    RM 260
    RM 340
    Additional Week
    RM 40
    RM 76
    RM 101
    Annual Plan
    RM 346
    RM 657
    RM 865

    *inclusive of 6% GST


    Fees & Charges

    There are always fees but how much are they?

    Stamp Duty Fee
    RM10

    Coverage

    What can I claim from this insurance policy?

    Personal Accident
    Malaysia
    Asia
    Worldwide
    Accidental Death

    The worst thing that could ever happen while you're on holiday

  • RM 100000
  • RM 25000 per child
  • RM 300000
  • RM 75000 per child
  • RM 300000
  • RM 75000 per child
  • Permanent Disability

    An accident that leaves you unable to work or care for your family

  • RM 100000
  • RM 25000 per child
  • RM 300000
  • RM 75000 per child
  • RM 300000
  • RM 75000 per child
  • Medical Related
    Malaysia
    Asia
    Worldwide
    Medical Expenses

    Cover for hospital charges related to accident and injury

  • RM 20000
  • RM 350000
  • RM 350000
  • Medical Evacuation and Transportation to Malaysia

    Emergency transportation can be expensive - get covered

  • RM 100000
  • Unlimited
  • Unlimited
  • Funeral In Malaysia

    Bringing your body back home for burial

  • RM 100000
  • Unlimited
  • Unlimited
  • Visiting Allowance

    Financial help when you need to visit a family member in hospital

  • RM 1000
  • RM 10000
  • RM 10000
  • Child Care

    Need a childminder whilst you're in hospital? No problem

  • RM 1000
  • RM 10000
  • RM 10000
  • Follow-up Treatment in Malaysia

    Your treatment and recovery might take a while

    Not covered
  • RM 10000
  • RM 10000
  • Traditional or Alternative Medicine

    When conventional treatment is just too mainstream

    Not covered
  • RM 500
  • RM 500
  • Hospital Fees

    Never mind the doctor's bills - just get better

    Not covered
  • RM 15000
  • RM 15000
  • Education Fund

    Payment to an education fund for your children in the event of your death

    Not covered
  • RM 10000
  • RM 10000
  • Travel Inconvenience
    Malaysia
    Asia
    Worldwide
    Loss of Luggage and Personal Belongings

    You might arrive safely at your destination, but will your suitcase?

  • RM 1000
  • RM 5000
  • RM 5000
  • Luggage Delay

    You might arrive safely at your destination, but will your suitcase?

  • RM 600
  • RM 800 individual
  • RM 2400 family
  • RM 800 individual
  • RM 2400 family
  • Travel Delay

    Get compensated for late arrival at your holiday destination

  • RM 600
  • RM 3600
  • RM 3600
  • Travel Interruption

    Nobody likes a holiday cut short - get paid if it happens to you!

  • RM 1500
  • RM 20000
  • RM 20000
  • Travel Cancellation

    Cover for an unexpected incident that forces you to cancel your trip

  • RM 1500
  • RM 20000
  • RM 20000
  • Third Party Liability

    Third party claims are a pain, but they don't have to hurt your wallet

  • RM 250000
  • RM 1000000
  • RM 1000000
  • Loss of Passport

    Cover for the theft of your vital travel documents

    Not covered
  • RM 5000
  • RM 5000
  • Loss of Money

    Carrying a lot of cash is risky. Don't keep it all in once place!

    Not covered
  • RM 750
  • RM 750
  • Loss of Credit Card

    Cover for purchases made after your card is stolen

    Not covered
  • RM 500
  • RM 500
  • Loss of Tablet Computer

    Losing your iPad, Samsung Galaxy Tab, or any tablet while on holiday

    Not covered
  • RM 1000
  • RM 1000
  • Travel Re-route

    Flight diversions add unnecessary expense - get yourself covered

    Not covered
  • RM 600
  • RM 600
  • Missed Connecting Flight or Transport

    Don't worry about the cost of missing the next connection

    Not covered
  • RM 600
  • RM 600
  • Denied Boarding

    Plane overbooked? Been kicked off the flight? Get compensation!

    Not covered
  • RM 600
  • RM 600
  • Missed Departure

    Been left behind thanks to public transport being late? Get money back

    Not covered
  • RM 600
  • RM 600
  • Home Care

    Loss or damage to your home and contents when you are away

    Not covered
  • RM 3000
  • RM 3000
  • Pet Care

    Covers pet medical costs while you are away on your trip

    Not covered
  • RM 50
  • RM 50
  • Hijacking

    Get covered for every travellers worst nightmare

    Not covered
  • RM 800
  • RM 800
  • Emergency Mobile Phone Fees

    Get money back for charges on your mobile phone when calling for help

    Not covered
  • RM 100
  • RM 100
  • Requirements

    Are you eligible to apply for this insurance?

    Single Trip
    For Individuals
    Between 18 and 70 years of age
    For Couples
    Between 18 and 70 years of age
    For Families
    Between 18 and 70 years of age

    Annual Plan
    For Individuals
    Between 18 and 70 years of age
    For Couples
    Between 18 and 70 years of age
    For Families
    Between 18 and 70 years of age

    Children Travelling With Family
    Per Child
    Between 30 days and 23 years of age

    Frequently Asked Questions about ACE Jerneh Travel Insurance Ruby Plan

    Things you might want to know

    What is the ACE Jerneh Travel Insurance Ruby Plan about?

    This travel insurance policy provides you with compensation in the event of accidents and illnesses that require medical attention, treatment or results in permanent disablement or death during your travels within the period of the insurance.

    Who is eligible to apply for the ACE Jerneh Travel Insurance Ruby Plan?

    The person insured must be someone with national identification documentations, which includes Malaysian citizens, permanent residents, valid work permit and employment pass holders, dependent pass holders, long-term social visit pass holders or student pass holders of at least 18 years old on the effective date of the insurance policy.

    If you wish to be insured for a single trip, you will need to be between 18 to 80 years of age. For an annual plan, only those between the age of 18 to 80 years old can apply, with an option to renew until the age of 80.

    How do I make an insurance claim for this insurance policy?

    If anything untoward happens to you when you’re covered under this policy, you or your legal representative must give a written notice to ACE Jerneh within 30 days after it has happened. You can request the claim form from ACE Travel Insurance Claim Services or via email at Travelclaims.MY@acegroup.com

    What are the documents that I need to provide when making a claim?

    The 3 main required documents are the completed claim form, confirmed flight itinerary and boarding pass. Depending on your type of claim, the required documents are as follows:

    • For travel inconveniences – you’ll need to get a Property Irregularity report for your baggage delay, or a notification from your airline or transport carrier confirming the delay, overbooking or the rerouting of the flight.
    • For medical related claims – do ask for and keep the original medical receipts and doctor’s diagnosis.
    • For loss related incidents – like losing your laptop, tablet computer, credit card, travel documents or money, you’ll need to lodge a police report within 24 hours.
    • For a list of procedures for claims, it’s always a good idea to have a quick read through the policy book before you travel.

    I'm concerned about flight delays. Can I claim for this?

    You can claim for any flight delay for both domestic and international travels. For international flights, the amount is RM200 for every 6 hours up to a maximum of RM3,600, whereas for domestic flights, it’s only RM150 for every 6 hours up to a maximum of RM600 payable.

    Can I cancel my policy and get a refund?

    You can cancel your policy by giving a written notice to ACE Jerneh, but bear in mind that for single-trip policies, you won’t get a refund of your premium. If your policy is an annual policy, the refund of premium is based on the scale of short period rate which is available in your policy book.

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