ACE Jerneh

Underwritten by ACE Jerneh Insurance Berhad

ACE Jerneh Travel Insurance Sapphire Plan

This is a travel insurance that has got you covered wherever you are in the world - whether you're traveling in the middle kingdom or bush walking the Australian outback!

    • Individual
    • Couple
    • Family
    • Personal Accidents
    • Medical Related
    • Travel Inconvenience
  • RegionRegion covered by this plan?Excluded Countries
    Malaysia
  • None
    Asia
  • None
    Worldwide
  • None

Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  •  1800882846
  • Travel Assistance Hotline
  • ACE Jerneh Hotline
  •  1800883226
  • Premiums

    *

    How much must I pay to be insured during my travels?

    Within Malaysia
    Individual
    Couple
    Family
    1 - 3 days
    RM 20
    RM 38
    RM 50
    4 - 10 days
    RM 24
    RM 45
    RM 60
    11 - 19 days
    RM 34
    RM 64
    RM 85
    20 - 30 days
    RM 42
    RM 79
    RM 105
    Across Asia
    Individual
    Couple
    Family
    1 - 5 days
    RM 59
    RM 113
    RM 148
    6 - 10 days
    RM 75
    RM 143
    RM 188
    11 - 18 days
    RM 115
    RM 219
    RM 288
    19 - 30 days
    RM 149
    RM 284
    RM 373
    Additional Week
    RM 43
    RM 82
    RM 108
    Annual Plan
    RM 440
    RM 836
    RM 1100
    Worldwide
    Individual
    Couple
    Family
    1 - 5 days
    RM 83
    RM 159
    RM 208
    6 - 10 days
    RM 105
    RM 200
    RM 263
    11 - 18 days
    RM 155
    RM 295
    RM 388
    19 - 30 days
    RM 209
    RM 398
    RM 523
    Additional Week
    RM 54
    RM 103
    RM 135
    Annual Plan
    RM 512
    RM 973
    RM 1280

    *inclusive of 6% GST


    Fees & Charges

    There are always fees but how much are they?

    Stamp Duty Fee
    RM10

    Coverage

    What can I claim from this insurance policy?

    Personal Accident
    Malaysia
    Asia
    Worldwide
    Death or Permanent Disability

    Cover for your loved ones in the event of a tragic accident

  • RM 200000
  • RM 50000 per child
  • RM 325000
  • RM 81250 per child
  • RM 325000
  • RM 81250 per child
  • Medical Related
    Malaysia
    Asia
    Worldwide
    Medical Expenses

    Cover for hospital charges related to accident and injury

  • RM 25000
  • RM 400000
  • RM 400000
  • Medical Evacuation and Transportation to Malaysia

    Emergency transportation can be expensive - get covered

  • RM 150000
  • Unlimited
  • Unlimited
  • Funeral In Malaysia

    Bringing your body back home for burial

  • RM 150000
  • Unlimited
  • Unlimited
  • Hospital Fees

    Never mind the doctor's bills - just get better

  • RM 3000
  • RM 21000
  • RM 21000
  • Visiting Allowance

    Financial help when you need to visit a family member in hospital

  • RM 2000
  • RM 10000
  • RM 10000
  • Child Care

    Need a childminder whilst you're in hospital? No problem

  • RM 2000
  • RM 10000
  • RM 10000
  • Follow-up Treatment in Malaysia

    Your treatment and recovery might take a while

    Not covered
  • RM 15000
  • RM 15000
  • Traditional or Alternative Medicine

    When conventional treatment is just too mainstream

    Not covered
  • RM 1000
  • RM 1000
  • Education Fund

    Payment to an education fund for your children in the event of your death

    Not covered
  • RM 15000
  • RM 15000
  • Travel Inconvenience
    Malaysia
    Asia
    Worldwide
    Loss of Luggage and Personal Belongings

    You might arrive safely at your destination, but will your suitcase?

  • RM 2000
  • RM 7500
  • RM 7500
  • Luggage Delay

    You might arrive safely at your destination, but will your suitcase?

  • RM 1000
  • RM 1000 individual
  • RM 3000 family
  • RM 1000 individual
  • RM 3000 family
  • Travel Delay

    Get compensated for late arrival at your holiday destination

  • RM 1000
  • RM 3600
  • RM 3600
  • Travel Interruption

    Nobody likes a holiday cut short - get paid if it happens to you!

  • RM 2000
  • RM 25000
  • RM 25000
  • Travel Cancellation

    Cover for an unexpected incident that forces you to cancel your trip

  • RM 2000
  • RM 25000
  • RM 25000
  • Third Party Liability

    Third party claims are a pain, but they don't have to hurt your wallet

  • RM 500000
  • RM 1500000
  • RM 1500000
  • Home Care

    Loss or damage to your home and contents when you are away

  • RM 500
  • RM 5000
  • RM 5000
  • Loss of Passport

    Cover for the theft of your vital travel documents

    Not covered
  • RM 7500
  • RM 7500
  • Loss of Money

    Carrying a lot of cash is risky. Don't keep it all in once place!

    Not covered
  • RM 750
  • RM 750
  • Loss of Credit Card

    Cover for purchases made after your card is stolen

    Not covered
  • RM 1000
  • RM 1000
  • Loss of Tablet Computer

    Losing your iPad, Samsung Galaxy Tab, or any tablet while on holiday

    Not covered
  • RM 1500
  • RM 1500
  • Travel Re-route

    Flight diversions add unnecessary expense - get yourself covered

    Not covered
  • RM 600
  • RM 600
  • Missed Connecting Flight or Transport

    Don't worry about the cost of missing the next connection

    Not covered
  • RM 600
  • RM 600
  • Denied Boarding

    Plane overbooked? Been kicked off the flight? Get compensation!

    Not covered
  • RM 600
  • RM 600
  • Missed Departure

    Been left behind thanks to public transport being late? Get money back

    Not covered
  • RM 600
  • RM 600
  • Pet Care

    Covers pet medical costs while you are away on your trip

    Not covered
  • RM 100
  • RM 100
  • Hijacking

    Get covered for every travellers worst nightmare

    Not covered
  • RM 800
  • RM 800
  • Emergency Mobile Phone Fees

    Get money back for charges on your mobile phone when calling for help

    Not covered
  • RM 150
  • RM 150
  • Requirements

    Are you eligible to apply for this insurance?

    Single Trip
    For Individuals
    Between 18 and 70 years of age
    For Couples
    Between 18 and 70 years of age
    For Families
    Between 18 and 70 years of age

    Annual Plan
    For Individuals
    Between 18 and 80 years of age
    For Couples
    Between 18 and 80 years of age
    For Families
    Between 18 and 80 years of age

    Children Travelling With Family
    Per Child
    Between 30 days and 23 years of age

    Frequently Asked Questions about ACE Jerneh Travel Insurance Sapphire Plan

    Things you might want to know

    Is this the most expansive coverage option for the ACE Jerneh Travel Insurance?

    Yes, indeed it is, but for good reason! With the Travel Insurance Sapphire Plan, you will have a higher claim limit and access to additional benefits not available with the Ruby or Emerald plan. You will receive 2x the coverage for personal accident of up to RM200,000 compared to the Ruby plan, and exclusive benefits such as daily hospital income, home inconvenience allowance, and even reimbursement for your golf equipment amounting in thousands of ringgits!

    Who is eligible to apply for the ACE Jerneh Travel Insurance Sapphire Plan?

    When going for a single trip, you will have to be at least 18 years old, but must be below 80. On the other hand, you will still have to be at least 18, but the maximum eligible age is only up until 70 years old for the annual plan. Once you have signed-up, you can renew your policy until you reach 80 years old.

    How do I make an insurance claim for this insurance policy?

    Below are the steps you need to follow when making certain types of claims:

    • For claims for medical bills, including any travel cancellation, you must submit your claim to your private health provider first before claiming from your ACE Travel Insurance.
    • For luggage and travel delays, you have to request a document from the airline or carrier containing the flight number, delay duration, and the reason for the delay.
    • For loss, damage, or theft of luggage, you must report and submit a claim to the airline/carrier, and demand a report from them as they may be responsible for the damages or loss!
    • Missing travel documents must be reported to the local authorities. Make sure to get a written statement.
    • For third party liability claims, request that the claim against you be put in writing.
    • For personal liability claims, you will have to put it in writing.

    Can I claim for treatment for any injury or illness at a hospital overseas?

    Can, but only under certain circumstances. With the Sapphire plan, you will be able to claim for up to RM25,000 on medical expenses due to an accident only, and RM100 daily allowance for your hospital stay abroad.

    What about flight and luggage delay, can I claim for these things?

    Yes, no good travel insurance comes without coverage for both of these concerns. You will be able to claim for any flight delay when traveling both domestically and abroad. For delayed international travel, you will stand to receive a maximum of RM3,600, or RM200 every 6 hours of delay. However, for domestic travel, you will only be allowed a maximum of RM1000.

    As for checked-in luggage delay, you can claim up to RM200 every six hours, capped at a limit of RM1000 for both domestic and international travel.

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