My grandparents are over 60 years old, are they eligible?
They're in luck as the maximum entry age for the single trip plan is 65, while the annual plan is 60, and can renew their insurance policy up to the age of 65 if they want to - better to see the world before, you know...they start taking harp lessons up in the clouds!
However, AIG will not cover for any travels made in, to or through Afghanistan, Cuba, Democratic Republic or Congo, Iran, Iraq, Liberia, Sudan or Syria.
How do I make an insurance claim for the AIG Travel Assist Basic?
There are a few easy steps to follow before you would like to for example, be reimbursed for any medical expenses at an overseas hospital. You will have to first, submit a completed travel claim form within 30 days from the date of hospitalisation, together with any and all relevant documents to AIG Malaysia Insurance headquarters at
Menara Worldwide, No. 198, Jalan Bukit Bintang, 55100 Kuala Lumpur.
Will I be able to cancel my travel insurance plan anytime and claim premium refunds?
Yes, provided that you submit a written statement declaring your policy cancellation. Unfortunately, you will not be able to claim back the premiums you have paid for in the past.
How much can i be reimbursed per hour for any flight delay or cancellation?
You will not be able to claim anything from flight delays or cancellation. The only travel related incident you can claim for is personal liability, for example - if you where to have caused injury to a stranger while on your travels, the costs of the medical bills will be covered by your insurance provider.
The maximum your policy can pay out is RM500,000 which is still a huge amount, even for a basic travel insurance plan.
Will my insurance plan cover for any burglary at my house while traveling?
For sure - any loss or damage of any household belongings will be reimbursed for a trips no shorter than 2 days, and no more longer than 31 days. Have a relative check on your house every other day while you're away!