Maxis

Underwritten by AXA Affin General Insurance Berhad

Maxis Travel Insurance Single Trip

No matter where you, Maxis will provide you with complete 24-hour worldwide assistance. Whether you are on a short getaway or a last minute business trip, your gateway to protection is only an SMS away!

    • Individual
    • Couple
    • Family
    • Personal Accidents
    • Medical Related
    • Travel Inconvenience
  • RegionRegion covered by this plan?Excluded Countries
    Malaysia
  • None
    Asia
  • View
    Worldwide
  • None

Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  •  +60376283636
  • 24-hour AXA Travel Assistance Hotline
  • Maxis Hotline
  •  +60321708282
  • Premiums

    *

    How much must I pay to be insured during my travels?

    Across Asia
    Individual
    Couple
    Family
    1 - 7 days
    RM 14
    RM 24
    RM 35

    *inclusive of 6% GST


    Fees & Charges

    There are always fees but how much are they?

    Stamp Duty Fee
    No Fee

    Coverage

    What can I claim from this insurance policy?

    Personal Accident
    Malaysia
    Asia
    Worldwide
    Death or Permanent Disability

    Cover for your loved ones in the event of a tragic accident

    Not covered
  • RM 250000
  • RM 100000 per adult
  • RM 25000 per child
  • Not covered
    Medical Related
    Malaysia
    Asia
    Worldwide
    Medical Expenses

    Cover for hospital charges related to accident and injury

    Not covered
  • RM 50000 individual
  • RM 125000 family
  • RM 50000 per adult
  • Not covered
    Visiting Allowance

    Financial help when you need to visit a family member in hospital

    Not covered
  • RM 3000 individual
  • RM 7500 family
  • Not covered
    Quarantine

    Catch a contagious disease and you'll be spared the cost of isolation

    Not covered
  • RM 1000 individual
  • RM 2500 family
  • Not covered
    Medical Evacuation

    Fees can be astronomical - better to be safe at home than broke

    Not covered
  • Unlimited
  • Not covered
    Emergency Transportation to Malaysia

    For when you need to go home: right now!

    Not covered
  • Unlimited
  • Not covered
    Funeral In Malaysia

    Bringing your body back home for burial

    Not covered
  • Unlimited
  • Not covered
    Travel Inconvenience
    Malaysia
    Asia
    Worldwide
    Loss of Luggage and Personal Belongings

    You might arrive safely at your destination, but will your suitcase?

    Not covered
  • RM 3000 individual
  • RM 7500 family
  • Not covered
    Loss of Passport and Money

    Every traveller's worst nightmare covered

    Not covered
  • RM 3000 individual
  • RM 7500 family
  • Not covered
    Luggage Delay

    You might arrive safely at your destination, but will your suitcase?

    Not covered
  • RM 800 individual
  • RM 2000 family
  • Not covered
    Travel Delay

    Get compensated for late arrival at your holiday destination

    Not covered
  • RM 500 individual
  • RM 1250 family
  • Not covered
    Loss of Travel Deposit due to Cancellation

    Get a refund on your travel deposit if you choose to cancel your trip

    Not covered
  • RM 3000 individual
  • RM 7500 family
  • Not covered
    Travel Interruption

    Nobody likes a holiday cut short - get paid if it happens to you!

    Not covered
  • RM 3000 individual
  • RM 7500 family
  • Not covered
    Denied Boarding

    Plane overbooked? Been kicked off the flight? Get compensation!

    Not covered
  • RM 1600 individual
  • RM 4000 family
  • Not covered
    Missed Connecting Flight or Transport

    Don't worry about the cost of missing the next connection

    Not covered
  • RM 200 individual
  • RM 500 family
  • Not covered
    Hijacking

    Get covered for every travellers worst nightmare

    Not covered
  • RM 10000 individual
  • RM 25000 family
  • Not covered
    Missed Departure

    Been left behind thanks to public transport being late? Get money back

    Not covered
  • RM 1000 individual
  • RM 2500 family
  • Not covered
    Travel Re-route

    Flight diversions add unnecessary expense - get yourself covered

    Not covered
  • RM 200 individual
  • RM 500 family
  • Not covered
    Loss of Travel Deposit due to Airline Bankruptcy

    Probably not a wise choice to fly with this airline again

    Not covered
  • RM 3000 individual
  • RM 7500 family
  • Not covered
    Loss of Credit Card

    Cover for purchases made after your card is stolen

    Not covered
  • RM 1000 individual
  • RM 2500 family
  • Not covered
    Third Party Liability

    Third party claims are a pain, but they don't have to hurt your wallet

    Not covered
  • RM 500000 individual
  • RM 1250000 family
  • Not covered
    Home Care

    Loss or damage to your home and contents when you are away

    Not covered
  • RM 5000 individual
  • RM 12500 family
  • Not covered
    Loss or Damage to Rental Car

    Don't pay the Rental Excess charge - get covered at a reasonable cost

    Not covered
  • RM 1000 individual
  • RM 2500 family
  • Not covered
    Ransom Payment for Hostage and Kidnapping

    It's some consolation to know that your captor's demands will be met

    Not covered
  • RM 100000 individual
  • RM 250000 family
  • Not covered
    Substitution Cost

    Can't go on that business trip after all? Send someone else at no extra cost

    Not covered
  • RM 1000 individual
  • RM 2500 family
  • Not covered
    Loss or Damage of Golf Equipment

    Your clubs don't come cheap - get them covered!

    Not covered
  • RM 2000 individual
  • RM 5000 family
  • Not covered
    Emergency Mobile Phone Fees

    Get money back for charges on your mobile phone when calling for help

    Not covered
  • RM 250
  • Not covered

    Requirements

    Are you eligible to apply for this insurance?

    Single Trip
    For Individuals
    Between 18 and 80 years of age
    For Couples
    Between 18 and 80 years of age
    For Families
    Between 18 and 80 years of age

    Children Travelling With Family
    Per Child
    At most 23 years of age

    Frequently Asked Questions about Maxis Travel Insurance Single Trip

    Things you might want to know

    Who is eligible to apply for Maxis Travel Insurance Single Trip?

    To apply for this insurance, you need to be registered as a principal Maxis user for at least 6 months. You must fall between the age of 18 to 70 years old to apply for this Maxis Insurance Single Trip Plan. Whether you are travelling alone, with a partner, or family, Maxis Travel Insurance Single trip has just the right solution for you. It comes with 3 plans: individual, spouses and family with premiums price quoted at RM 14, RM 24 and RM 35. Premium paid covers up to a maximum of 7 consecutive days of travel.

    How do you apply?

    It is terribly easy to apply for this travel insurance policy. To make it better, there is no need for medical examination or health question. All you need to do is to create an account with just an sms. Once you have received confirmation via sms, your coverage will automatically start on the very same day. 

    Select any one of the options below and sms to 27007:

    Product Menu Opt In and Out Keyword Shortcode
    Travel Insurance ON TRAVEL 27007
    Insurance Main Menu INSURANCE OR INS 27007
    Transaction History HISTORY 27007

    Can I apply after my trip has already begun?

    No, unfortunately you will only be issued protection if you apply before starting your journey. This is because the Maxis Travel Insurance plan is meant to provide coverage from the time you leave your home in Malaysia, until you return safely home from your trip.

    How do I pay for my premium?

    Whether you are an existing Hotlink prepaid Airtime or Maxis postpaid, Maxis has set in place an easy payment method. Your premium will be deducted from your account if you are a prepaid user. All you need to do is to make sure that there is sufficient credit in your account to successfully process your payment. For postpaid users, you can sit back and relax as you can sort out your premium payment when you get your next bill.

    How do I make a claim?

    In the event of any accident, losses, injury or damages, you need to write a letter together with any supportive document, letter, or summons to AXA Affin. Keep in mind that you have to make your claim within 45 days after the occurence. You will need to bring along a photocopy of you, your spouse or family's passport for 30 days before and after your travel date.

    You can download the claim form from www.maxis.com.my and submit the completed form together with all relevant documents and submit it to Maxis Customer Service Centre at the address below:

    AXA Affin General Insurance Berhad
    Ground Floor Wisma Boustead
    71 Jalan Raja Chulan
    50200 Kuala Lumpur
    Tel: (603) 2170 8282 Fax: (603) 2031 7282
    E-mail: axa.maxis@axa.com.my

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