Customer Support Executive

Jirnexu is searching for a motivated and friendly Customer Service Executive to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Your Day-to-Day

• Respond to customer inquiries via email, chat, and social media in a timely and professional manner.
• Provide accurate information regarding products, services, and promotions.
• Resolve customer complaints and issues with empathy and efficiency, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to address customer needs and improve service processes.
• Assist in the development and implementation of customer service policies and procedures.
• Identify opportunities for improving customer service and provide feedback to management.
• Stay up-to-date with product knowledge and industry trends to enhance customer service.

Your Know-How

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in customer service or a similar role preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Excellent organizational and multitasking abilities.
• A positive attitude and a genuine desire to help customers.

Who You Are

• Strong interpersonal skills with a customer-centric approach.
• Ability to work both independently and as part of a team.
• Flexibility to adapt to changing situations and priorities.
• Attention to detail and problem-solving skills.
• Time management skills to handle multiple tasks efficiently.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and professional development.
• Additional benefits such as health insurance to support your well-being.

Why Join Us?

Jirnexu’s mission is to help consumers get access to financial products, anytime, anywhere. We’re the team behind RinggitPlus, Malaysia’s leading financial comparison website.

Besides the core business, Jirnexu’s rapidly growing digital services arm offers clients a holistic digital marketing solution, covering traditional advertising, digital performance, and branded content.

Our teams are made up of the most knowledgeable, passionate, and creative people in our business. Join us and have fun, learn a ton, and get paid well for it.

Ready For The Challenge?

Send your resume and cover letter to [email protected]