Citibank

Underwritten by AXA Affin General Insurance Berhad

Citibank SmartTraveller Annual Platinum

Travel the world in style, minus the worry! Get yourself protected against a wide array of medical related and personal accident mishaps with Citibank's SmartTraveller Annual Platinum.

    • Individual
    • Early Cancellation Full Refund
    • Personal Accidents
    • Medical Related
    • Travel Inconvenience
  • RegionRegion covered by this plan?Excluded Countries
    Malaysia
  • None
    Asia
  • View
    Worldwide
  • View

Apply online now for Citibank SmartTraveller Annual Platinum

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Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  •  +60376283636
  • 24-hour AXA Travel Assistance Hotline
  • Citibank Hotline
  •  +60321667777
  • Premiums

    *

    How much must I pay to be insured during my travels?

    Across Asia
    Individual
    Couple
    Family
    Annual Plan
    RM 290
    Not insured
    Not insured
    Worldwide
    Individual
    Couple
    Family
    Annual Plan
    RM 398
    Not insured
    Not insured

    *inclusive of 6% GST


    Fees & Charges

    There are always fees but how much are they?

    Stamp Duty Fee
    No Fee

    Coverage

    What can I claim from this insurance policy?

    Personal Accident
    Malaysia
    Asia
    Worldwide
    Accidental Death

    The worst thing that could ever happen while you're on holiday

    Not covered
  • RM 500000 individual
  • RM 500000 individual
  • Permanent Disability

    An accident that leaves you unable to work or care for your family

    Not covered
  • RM 500000 individual
  • RM 500000 individual
  • Loss of Limbs or Sight

    Injury that prevents you from ever working again

    Not covered
  • RM 250000 individual
  • RM 250000 individual
  • Medical Related
    Malaysia
    Asia
    Worldwide
    Education Fund

    Payment to an education fund for your children in the event of your death

    Not covered
  • RM 20000 individual
  • RM 20000 individual
  • Medical Expenses

    Cover for hospital charges related to accident and injury

    Not covered
  • RM 300000 individual
  • RM 300000 individual
  • Visiting Allowance

    Financial help when you need to visit a family member in hospital

    Not covered
  • RM 8000 individual
  • RM 8000 individual
  • Traditional or Alternative Medicine

    When conventional treatment is just too mainstream

    Not covered
  • RM 1000 individual
  • RM 1000 individual
  • Funeral Expenses

    Don't get buried in debt by the cost of a funeral

    Not covered
  • RM 8000 individual
  • RM 8000 individual
  • Child Care

    Need a childminder whilst you're in hospital? No problem

    Not covered
  • RM 8000 individual
  • RM 8000 individual
  • Follow-up Treatment in Malaysia

    Your treatment and recovery might take a while

    Not covered
  • RM 30000 individual
  • RM 30000 individual
  • Hospital Fees

    Never mind the doctor's bills - just get better

    Not covered
  • RM 21000 individual
  • RM 21000 individual
  • Quarantine

    Catch a contagious disease and you'll be spared the cost of isolation

    Not covered
  • RM 3000 individual
  • RM 3000 individual
  • Medical Evacuation

    Fees can be astronomical - better to be safe at home than broke

    Not covered
  • Unlimited individual
  • Unlimited individual
  • Emergency Transportation to Malaysia

    For when you need to go home: right now!

    Not covered
  • Unlimited individual
  • Unlimited individual
  • Funeral In Malaysia

    Bringing your body back home for burial

    Not covered
  • Unlimited individual
  • Unlimited individual
  • Travel Inconvenience
    Malaysia
    Asia
    Worldwide
    Loss of Luggage and Personal Belongings

    You might arrive safely at your destination, but will your suitcase?

    Not covered
  • RM 7500 individual
  • RM 7500 individual
  • Loss of Passport and Money

    Every traveller's worst nightmare covered

    Not covered
  • RM 7500 individual
  • RM 7500 individual
  • Luggage Delay

    You might arrive safely at your destination, but will your suitcase?

    Not covered
  • RM 1600 individual
  • RM 1600 individual
  • Travel Delay

    Get compensated for late arrival at your holiday destination

    Not covered
  • RM 3200 individual
  • RM 3200 individual
  • Travel Cancellation

    Cover for an unexpected incident that forces you to cancel your trip

    Not covered
  • RM 500 individual
  • RM 500 individual
  • Loss of Travel Deposit due to Cancellation

    Get a refund on your travel deposit if you choose to cancel your trip

    Not covered
  • RM 20000 individual
  • RM 20000 individual
  • Travel Interruption

    Nobody likes a holiday cut short - get paid if it happens to you!

    Not covered
  • RM 20000 individual
  • RM 20000 individual
  • Denied Boarding

    Plane overbooked? Been kicked off the flight? Get compensation!

    Not covered
  • RM 400 individual
  • RM 400 individual
  • Missed Connecting Flight or Transport

    Don't worry about the cost of missing the next connection

    Not covered
  • RM 500 individual
  • RM 500 individual
  • Hijacking

    Get covered for every travellers worst nightmare

    Not covered
  • RM 10000 individual
  • RM 10000 individual
  • Missed Departure

    Been left behind thanks to public transport being late? Get money back

    Not covered
  • RM 2000 individual
  • RM 2000 individual
  • Travel Re-route

    Flight diversions add unnecessary expense - get yourself covered

    Not covered
  • RM 500 individual
  • RM 500 individual
  • Loss of Travel Deposit due to Airline Bankruptcy

    Probably not a wise choice to fly with this airline again

    Not covered
  • RM 20000 individual
  • RM 20000 individual
  • Loss of Credit Card

    Cover for purchases made after your card is stolen

    Not covered
  • RM 10000 individual
  • RM 10000 individual
  • Personal Liability
    Not covered
  • RM 1000000 individual
  • RM 1000000 individual
  • Home Care

    Loss or damage to your home and contents when you are away

    Not covered
  • RM 5000 individual
  • RM 5000 individual
  • Loss or Damage to Rental Car

    Don't pay the Rental Excess charge - get covered at a reasonable cost

    Not covered
  • RM 1000 individual
  • RM 1000 individual
  • Ransom Payment for Hostage and Kidnapping

    It's some consolation to know that your captor's demands will be met

    Not covered
  • RM 200000 individual
  • RM 200000 individual
  • Substitution Cost

    Can't go on that business trip after all? Send someone else at no extra cost

    Not covered
  • RM 5000 individual
  • RM 5000 individual
  • Loss or Damage of Golf Equipment

    Your clubs don't come cheap - get them covered!

    Not covered
  • RM 5000 individual
  • RM 5000 individual
  • Requirements

    Are you eligible to apply for this insurance?

    Annual Plan
    For Individuals
    Between 18 and 69 years of age

    Frequently Asked Questions about Citibank SmartTraveller Annual Platinum

    Things you might want to know

    Who is eligible to apply for this plan?

    Malaysian citizens, permanent residents of Malaysia and Malaysian work permit holders (and their dependents) are eligible to apply for the Citibank SmartTraveller Annual Platinum plan.

    You must be between 18 and 69 years old.

    How is the SmartTraveller Annual Platinum different from the Gold?

    Benefits offered by both versions of this plan are identical.

    The main difference between these two plans is that the sum insured by the Platinum is higher than the Gold; ranging anywhere from 2 to 1.5 times more. This is with the exception of the emergency medical evacuation benefits, where it is unlimited for both plans.

    As a result of the additional sum insured, you would expect to pay a higher premium - while this is true, the difference you have to pay only hovers around RM70 - which isn't a whole lot more than the Gold plan.

    Who is the underwriter for this plan?

    Citibank's SmartTraveller Annual Platinum plan is underwritten by AXA Affin General Insurance Berhad.

    I'm concerned about flight delays, can I claim for this?

    Yes you can! Worry no longer, as you can certainly claim for any flight delay you might have to misfortune of encountering. You will be reimbursed RM200 for the first 6 hours of delay and RM300 for every consecutive 6 hours after, up to a maximum cap of RM3,200. That's a total of 66 hours of delay covered!

    While not exactly a whole lot, Citibank's SmartTraveller Annual Plan also has you covered for any cancellations made on your trip due to the delay with a cap of RM500.

    Can I cancel my policy?

    You may cancel the policy by giving written notice to Citibank.

    If you cancel your policy within 14 days of making payment, your premium will be refunded without interest.

    If cancellation is made 14 days after payment, any refund of premium will be based on the conditions stated in the policy contract.

    Are there any special coverages offered by Citibank's SmartTraveller Annual Platinum plan?

    Yes there are. Terrorism, scuba diving and winter sports are covered without the need of having to pay any additional premium.

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