Citibank SmartTraveller Annual Platinum

Travel the world in style, minus the worry! Get yourself protected against a wide array of medical-related and personal accident mishaps with Citibank's SmartTraveller Annual Platinum. This product is sold by UOB, using certain trademarks temporarily under license from Citigroup Inc.

Citibank SmartTraveller Annual Platinum
Personal Accident
up to RM500k
Medical Expenses
up to RM300k
Trip Cancellation
up to RM500
Travel Delay
up to RM3.2k
Lost Baggage
up to RM7.5k
Cashless Medical Care
Not covered
Buy Online
No

Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  • 24-hour AXA Travel Assistance Hotline
Citibank Hotline

Regions Covered

Which regions are covered by this plan?

Asia (Area 1)

Included Countries:

  • Australia
  • Brunei
  • Cambodia
  • China
  • Hong Kong
  • Macau
  • India
  • Indonesia
  • Japan
  • South Korea
  • Laos
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam and within Malaysia.

Excluded Countries:

  • Mongolia
  • Nepal & Tibet
Worldwide (Area 2)

Excluded Countries:

  • USA
  • Canada
  • Iran
  • Syria
  • Belarus
  • Cuba
  • Democratic Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • South Sudan
  • Zimbabwe
Worldwide (Area 3)

Excluded Countries:

  • Iran
  • Syria
  • Belarus
  • Burma / Myanmar
  • Cuba
  • Democratic Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • Zimbabwe

Premiums

How much must I pay to be insured during my travels?

Premiums for Asia (Area 1)
PlanIndividual

Coverage

What can I claim from this insurance policy?

Personal AccidentAsia (Area 1)
Accidental Death
The worst thing that could ever happen while you're on holiday
  • RM500k individual
  • RM0 per adult
  • RM0 per child
Permanent Disability
An accident that leaves you unable to work or care for your family
  • RM500k individual
  • RM0 per adult
  • RM0 per child
Loss of Limbs or Sight
Injury that prevents you from ever working again
  • RM250k individual
  • RM0 per adult
  • RM0 per child
Child Education
  • RM20k individual
  • RM0 per adult
  • RM0 per child
Medical RelatedAsia (Area 1)
Medical Expenses
Cover for hospital charges related to accident and injury
  • RM300k individual
  • RM0 per adult
  • RM0 per child
Visiting Allowance
Financial help when you need to visit a family member in hospital
  • RM8k individual
  • RM0 per adult
  • RM0 per child
Traditional or Alternative Medicine
When conventional treatment is just too mainstream
  • RM1k individual
  • RM0 per adult
  • RM0 per child
Child Care
Need a childminder whilst you're in hospital? No problem
  • RM8k individual
  • RM0 per adult
  • RM0 per child
Follow-up Treatment in Malaysia
Your treatment and recovery might take a while
  • RM30k individual
  • RM0 per adult
  • RM0 per child
Hospital Allowance
  • RM21k individual
  • RM0 per adult
  • RM0 per child
Quarantine
Catch a contagious disease and you'll be spared the cost of isolation
  • RM3k individual
  • RM0 per adult
  • RM0 per child
Emergency Medical Evacuation
  • RM - individual
  • RM0 per adult
  • RM0 per child
Emergency Medical Repatriation
  • RM - individual
  • RM0 per adult
  • RM0 per child
Funeral In Malaysia
Bringing your body back home for burial
  • RM - individual
  • RM0 per adult
  • RM0 per child
Travel InconvenienceAsia (Area 1)
Loss or Damage of Personal Property and Baggage
  • RM7.5k individual
  • RM0 per adult
  • RM0 per child
Loss of Travel Documents and Money
  • RM7.5k individual
  • RM0 per adult
  • RM0 per child
Luggage Delay
You might arrive safely at your destination, but will your suitcase?
  • RM1.6k individual
  • RM0 per adult
  • RM0 per child
Travel Delay
Get compensated for late arrival at your holiday destination
  • RM3.2k individual
  • RM0 per adult
  • RM0 per child
Travel Cancellation
Cover for an unexpected incident that forces you to cancel your trip
  • RM500 individual
  • RM0 per adult
  • RM0 per child
Loss of Travel Deposit due to Cancellation
Get a refund on your travel deposit if you choose to cancel your trip
  • RM20k individual
  • RM0 per adult
  • RM0 per child
Travel Interruption
Nobody likes a holiday cut short - get paid if it happens to you!
  • RM20k individual
  • RM0 per adult
  • RM0 per child
Denied Boarding
Plane overbooked? Been kicked off the flight? Get compensation!
  • RM400 individual
  • RM0 per adult
  • RM0 per child
Missed Connecting Flight or Transport
Don't worry about the cost of missing the next connection
  • RM500 individual
  • RM0 per adult
  • RM0 per child
Hijacking
Get covered for every travellers worst nightmare
  • RM10k individual
  • RM0 per adult
  • RM0 per child
Missed Departure
Been left behind thanks to public transport being late? Get money back
  • RM2k individual
  • RM0 per adult
  • RM0 per child
Travel Re-route
Flight diversions add unnecessary expense - get yourself covered
  • RM500 individual
  • RM0 per adult
  • RM0 per child
Loss of Travel Deposit due to Airline Bankruptcy
Probably not a wise choice to fly with this airline again
  • RM20k individual
  • RM0 per adult
  • RM0 per child
Loss of Credit Card
Cover for purchases made after your card is stolen
  • RM10k individual
  • RM0 per adult
  • RM0 per child
Personal Liability
  • RM1m individual
  • RM0 per adult
  • RM0 per child
Home Care
Loss or damage to your home and contents when you are away
  • RM5k individual
  • RM0 per adult
  • RM0 per child
Rental Car Excess
  • RM1k individual
  • RM0 per adult
  • RM0 per child
Ransom Payment for Hostage and Kidnapping
It's some consolation to know that your captor's demands will be met
  • RM200k individual
  • RM0 per adult
  • RM0 per child
Replacement Traveller
  • RM5k individual
  • RM0 per adult
  • RM0 per child
Loss or Damage of Golf Equipment
Your clubs don't come cheap - get them covered!
  • RM5k individual
  • RM0 per adult
  • RM0 per child

Fees & Charges

Stamp Duty Fee
No Fee

Requirements

Are you eligible to apply for this insurance?

Annual Plan For Individuals
   Between 18 and 69 years of age

More Information

Who is eligible to apply for this plan?

Malaysian citizens, permanent residents of Malaysia and Malaysian work permit holders (and their dependents) are eligible to apply for the Citibank SmartTraveller Annual Platinum plan.

You must be between 18 and 69 years old.

How is the SmartTraveller Annual Platinum different from the Gold?

Benefits offered by both versions of this plan are identical.

The main difference between these two plans is that the sum insured by the Platinum is higher than the Gold; ranging anywhere from 2 to 1.5 times more.

This is with the exception of the emergency medical evacuation benefits, where it is unlimited for both plans.

As a result of the additional sum insured, you would expect to pay a higher premium - while this is true, the difference you have to pay only hovers around RM70 - which isn't a whole lot more than the Gold plan.

Who is the underwriter for this plan?

Citibank's SmartTraveller Annual Platinum plan is underwritten by AXA Affin General Insurance Berhad.

I'm concerned about flight delays, can I claim for this?

Yes you can! Worry no longer, as you can certainly claim for any flight delay you might have to misfortune of encountering. 

You will be reimbursed RM200 for the first 6 hours of delay and RM300 for every consecutive 6 hours after, up to a maximum cap of RM3,200. 

That's a total of 66 hours of delay covered!

While not exactly a whole lot, Citibank's SmartTraveller Annual Plan also has you covered for any cancellations made on your trip due to the delay with a cap of RM500.

Can I cancel my policy?

You may cancel the policy by giving written notice to Citibank.

If you cancel your policy within 14 days of making the payment, your premium will be refunded without interest.

If cancellation is made 14 days after payment, any refund of premium will be based on the conditions stated in the policy contract.

Any other special coverage offered by Citibank's SmartTraveller Annual Platinum plan?

Yes there are. Terrorism, scuba diving and winter sports are covered without the need of having to pay any additional premium.

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