18th February 2022 - 9 min read
Whether you’ve applied for a credit card through our Unbox This Week campaign or submitted your personal loan application through our WhatsApp, you may have some questions that you’d like answered.
Below, we’ve listed the most frequently asked questions by our customers. If you still have concerns you’d like to address, please email us at [email protected].
Once you have applied for a credit card or personal loan, you will receive a Welcome email that includes further instructions to complete your application with the respective bank.*
Our Bank partners will then send us a list of approved applications that have successfully met all the gift redemption requirements.**
This process can take up to 60 days from the submission of the application.
*The process for each product may vary depending on the Bank.
**Refer to the campaign Terms & Conditions for information on gift eligibility.
The bank reviews the application status for every credit card/personal loan. RinggitPlus is not involved in this process. You may call the respective Bank to check your application status.
If you have already received your credit card/personal loan from the bank and are enquiring about the reward redemption, email us at [email protected].
It usually takes an average of 60 days from the date of approval by the bank or completion of the RinggitPlus Rewards Redemption Form (sent to you via the registered email address), whichever is later, before you receive an email with details for the Rewards Redemption.
Have you completed the RinggitPlus Rewards Redemption Form or having any difficulties completing the form? If you have either, email us at [email protected] so we can assist with the reward redemption process.
Our 3-Step Gift Redemption Process will start right after the Bank approves your credit card or personal loan application. This process may take up to 30 days to complete.
Step 1 – Check your email for the gift redemption code
We will send you an email with a dedicated gift redemption code that you can use to redeem your gift.
If you have been approved and have not received your gift redemption code, email us at [email protected].
Step 2 – Claim your gift!
Complete your gift redemption by filling out this form using the redemption code provided.
Once we have received your completed form, our fulfilment team will proceed to process your redemption and arrange for delivery.
Step 3 – Get your gift delivered to your doorstep
Physical gifts will be shipped to the customer within 28 working days. We will also provide an email with shipping details and tracking information.
If you do not receive your physical gift after 28 working days, email us at [email protected].
*For e-voucher and DuitNow, you may receive your voucher code/cash banked into your DuitNow email account 60 days after the respective Bank verifies that you meet the criteria of the campaign.
You will receive an email with details of the Reward Redemption within 2 calendar months from the date of meeting your eligibility criteria.
If you did not receive your Reward Redemption email within this period, you can contact us at [email protected] and we will assist you.
You can email us at [email protected] with the following information:
We work with all our Bank partners to ensure the process is as smooth as possible. We understand that you may still have some questions. Rest assured that you can expect a reply from us in 2 working days.
The unique ID is a critical part of the Rewards Redemption Process. It identifies the applicant as well as the specific product applied. RinggitPlus will use this reference number to verify the applicant’s eligibility for the Reward. An incorrect or incomplete application reference number may result in a longer processing time for your Rewards redemption. The unique ID can be obtained from the gift redemption email we provide.
You can also contact [email protected] to obtain the unique ID.
There are two ways to retrieve your application reference number:
Retrieve your Rewards Redemption email (it may be in your spam inbox), click on the link in the email and you’ll be redirected to the Rewards Redemption form. If you have completed it, you will see a message that says “You have already submitted the Rewards Redemption form.”
If you would like confirmation on your Rewards Redemption submission, feel free to contact us at [email protected].
After completing the RinggitPlus Rewards Redemption Form, you will receive an acknowledgement email within 3 working days. You can also write to [email protected] to check if your Rewards Redemption Form was successfully completed.
Our ETA for Rewards delivery is 21 working days. However, this is subject to the availability of the gifts. If it has been more than 28 working days since you
To claim your gift, please contact us at [email protected] and we will be more than happy to assist.
If the item has not been shipped yet, please contact us at [email protected] so we can assist you as soon as possible.
You can email us at [email protected] and provide us with the following information:
Don’t forget to tell us the reason for your inquiry too!
Yes, you can. But do note that the Reward offered may differ based on the respective bank’s criteria and their ongoing promotion. Please also note that for you to be eligible for the gift, you must be a new applicant for that respective bank.
Please read the Terms & Conditions before application, as promotions are subject to change.
Retail spending includes local and overseas retail transactions (including online transactions), and standing instructions/auto-billing.
Cashback is fulfilled directly by the respective bank in the form of credit into the customer’s eligible card account. The cashback can be used to offset future purchases.
Please note that the fulfilment period varies by bank and the banks have the final discretion on the fulfilment of cashback.
The RinggitPlus cash reward is fulfilled by RinggitPlus and will be given to the eligible applicant in the form of cash. The transfer will be done via DuitNow within 28 working days of receiving the approval list from the bank.
DuitNow is a service that RinggitPlus uses to transfer funds to you if you are eligible for a cash reward. For more information on DuitNow, you can click here.
Yes, it does! Unless it’s stated specifically in our Terms & Conditions or the product does not come with a warranty, all of our gifts come with a warranty from the supplier.
Unfortunately, we are not able to change the gift. The gifts are fixed based on the campaign period that was advertised during your application.
The colour of the gift is selected at random unless stated otherwise in the Terms & Conditions, so we are unable to change the colour for you. The model of the Reward is also fixed as per our Terms & Conditions.
Our Unbox This Week campaign is updated each week with current flash deals. To see what is currently up for grabs, click here.
There may be many possibilities as to why that is, like not reaching the minimum spending requirement or exceeding the campaign period. However, you can still be eligible for our secondary gift if you meet the eligibility criteria.
The winners are selected based on the particulars flash deals mechanics and we will announce the full list of winners here.
If you are still interested in our gifts, do keep your eyes peeled for our future promotions here!
RinggitPlus collects your name, email address, the product you applied for, your application reference number, and your application date. We will use this data to match with the list of successful applications approved by the bank that is eligible for the Reward.
Except for Citibank applications, with whom we have developed a secure and integrated application platform, RinggitPlus does not collect any other customer data that is provided during the online application. That data is kept secure by the relevant bank you’re applying the product from.
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