Citibank SmartTraveller Classic Plan

Enjoy a wide range of protection for all your travelling needs. Be insured for unfortunate situations such as death and emergency travel arrangements for you and your family.

Citibank SmartTraveller Classic PlanLow Premium
Personal Accident
up to RM300k
Medical Expenses
up to RM150k
Trip Cancellation
Not covered
Travel Delay
Not covered
Lost Baggage
Not covered
Cashless Medical Care
Not covered
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Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  • 24-hour AXA Travel Assistance Hotline
Citibank Hotline

Regions Covered

Which regions are covered by this plan?

Asia (Area 1)

Included Countries:

  • Australia
  • Brunei
  • Cambodia
  • China
  • Hong Kong
  • Macau
  • India
  • Indonesia
  • Japan
  • South Korea
  • Laos
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam and within Malaysia.

Excluded Countries:

  • Mongolia
  • Nepal & Tibet
Worldwide (Area 2)

Excluded Countries:

  • USA
  • Canada
  • Iran
  • Syria
  • Belarus
  • Cuba
  • Democratic Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • South Sudan
  • Zimbabwe
Worldwide (Area 3)

Excluded Countries:

  • Iran
  • Syria
  • Belarus
  • Burma
  • Myanmar
  • Cuba
  • Democratic Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • Zimbabwe


How much must I pay to be insured during my travels?

Premiums for Asia (Area 1)


What can I claim from this insurance policy?

Personal AccidentAsia (Area 1)
Accidental Death
The worst thing that could ever happen while you're on holiday
  • RM100k individual
  • RM100k per adult
  • RM25k per child
  • RM300k family
Loss of Limbs or Sight
Injury that prevents you from ever working again
RM100k for all
Permanent Disability
An accident that leaves you unable to work or care for your family
  • RM100k individual
  • RM100k per adult
  • RM25k per child
  • RM300k family
Medical RelatedAsia (Area 1)
Medical Expenses
Cover for hospital charges related to accident and injury
  • RM50k individual
  • RM50k per adult
  • RM50k per child
  • RM150k family
Visiting Allowance
Financial help when you need to visit a family member in hospital
  • RM5k individual
  • RM5k per adult
  • RM5k per child
  • RM15k family
Child Care Benefit
  • RM5k individual
  • RM0 per adult
  • RM0 per child
  • RM15k family
Follow-up Treatment in Malaysia
Your treatment and recovery might take a while
  • RM10k individual
  • RM10k per adult
  • RM10k per child
  • RM30k family
Repatriation of Mortal Remains
  • RM5k individual
  • RM5k per adult
  • RM5k per child
  • RM15k family
Emergency Transportation to Malaysia
For when you need to go home: right now!
Unlimited for all
Emergency Medical Evacuation
Unlimited for all
Funeral In Malaysia
Bringing your body back home for burial
  • RM15k family
  • RM5k per adult
  • RM5k per child

Fees & Charges

Stamp Duty Fee


Are you eligible to apply for this insurance?

Single Trip For IndividualsFor Families
   Between 18 and 79 years of ageBetween 30 days and 79 years of age
Children Travelling With Family Per Child
   Between 30 days and 23 years of age

More Information

How does the SmartTraveller Classic Plan work?

First of all, it’s a travel insurance plan that covers the most important aspects of the occasional traveler in you.

It covers everything from personal accident to funeral expenses should anything happen to you while on your travels.

Medical expenses, hospital fees, follow up treatment and medical evacuation are some of the things that come with this cover. 

It would be an extremely handy insurance policy for backpackers and explorers who’d rather pay the minimum but still have security.

How long am I covered for?

With this plan, you can only purchase insurance for single trips, this means only pick it up as and when you travel. 

This option saves you money and time, in case you’d like to cancel the policy you are less at the risk of losing any premiums paid.

You can be covered up to a maximum of 31 days per trip. The same rules apply whether you travel individually or with your family in tow. 

Speaking off this plan is family-friendly with premium rates for family insurance.

Am I eligible to apply?

If you fall between the age of 18 and 79 then you are indeed eligible for this plan. 

For the family plan, the same rules apply with the condition that any kids you place under the plan must be between 30 days of age and 23 years.

How do I make a claim?

Since this plan primarily covers injuries, accidents and all-round medical-related expenses there are a few pieces of documentation you might need.

Firstly, be sure to have an official report in the occurrence of an accident.

Police and hospital reports are sufficient, also ask for a copy of the doctors report regarding your condition and any treatment you need or have received. 

All receipts for any expenses you paid for relating to treatment or medical care and a written statement documenting the incident, whatever it may be.

After compiling everything, attach it to a claim form that you can download here(insert link). 

Simply fax, email or post all the documents to Citibank to start the claim process. 

Remember that you need to do this ASAP, preferably within a week of the incident.