Citibank

Underwritten by AXA Affin General Insurance Berhad

Citibank SmartTraveller VIP Plan

Treat yourself to exclusive benefits with Citibank Smart Traveller VIP, with high coverage for luggage delay, flight cancellation and even child care for all days of the year.

    • Individual
    • Family
    • Personal Accidents
    • Medical Related
    • Travel Inconvenience
  • RegionRegion covered by this plan?Excluded Countries
    Malaysia
  • None
    Asia
  • View
    Worldwide
  • View

Apply online now for Citibank SmartTraveller VIP Plan

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Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  •  +60376283636
  • 24-hour AXA Travel Assistance Hotline
  • Citibank Hotline
  •  +60321667777
  • Premiums

    *

    How much must I pay to be insured during my travels?

    Across Asia
    Individual
    Insured and Spouse
    Family
    1 - 5 days
    RM 35.00
    Not insured
    RM 88.00
    6 - 10 days
    RM 52.00
    Not insured
    RM 130.00
    11 - 18 days
    RM 78.00
    Not insured
    RM 195.00
    19 - 31 days
    RM 98.00
    Not insured
    RM 245.00
    Additional Week
    RM 23.00
    Not insured
    RM 58.00
    Worldwide
    Individual
    Insured and Spouse
    Family
    1 - 5 days
    RM 64.00
    Not insured
    RM 160.00
    6 - 10 days
    RM 96.00
    Not insured
    RM 240.00
    11 - 18 days
    RM 143.00
    Not insured
    RM 358.00
    19 - 31 days
    RM 183.00
    Not insured
    RM 458.00
    Additional Week
    RM 44.00
    Not insured
    RM 110.00

    Fees & Charges

    There are always fees but how much are they?

    Stamp Duty Fee
    No Fee

    Coverage

    What can I claim from this insurance policy?

    Personal Accident
    Malaysia
    Asia
    Worldwide
    Accidental Death

    The worst thing that could ever happen while you're on holiday

    Not covered
  • RM 300000 individual
  • RM 900000 family
  • RM 300000 per adult
  • RM 75000 per child
  • RM 300000 individual
  • RM 900000 family
  • RM 300000 per adult
  • RM 75000 per child
  • Loss of Limbs or Sight

    Injury that prevents you from ever working again

    Not covered
  • RM 300000
  • RM 300000
  • Child Education
    Not covered
  • RM 10000
  • RM 10000
  • Permanent Disability

    An accident that leaves you unable to work or care for your family

    Not covered
  • RM 300000 individual
  • RM 900000 family
  • RM 300000 per adult
  • RM 75000 per child
  • RM 300000 individual
  • RM 900000 family
  • RM 300000 per adult
  • RM 75000 per child
  • Medical Related
    Malaysia
    Asia
    Worldwide
    Medical Expenses

    Cover for hospital charges related to accident and injury

    Not covered
  • RM 300000 individual
  • RM 900000 family
  • RM 300000 per adult
  • RM 300000 per child
  • RM 300000 individual
  • RM 900000 family
  • RM 300000 per adult
  • RM 300000 per child
  • Compassionate Visitation
    Not covered
  • RM 7500 individual
  • RM 2500 family
  • RM 7500 per adult
  • RM 7500 per child
  • RM 7500 individual
  • RM 2500 family
  • RM 7500 per adult
  • RM 7500 per child
  • Traditional or Alternative Medicine

    When conventional treatment is just too mainstream

    Not covered
  • RM 1000 individual
  • RM 3000 family
  • RM 1000 per adult
  • RM 1000 per child
  • RM 1000 individual
  • RM 3000 family
  • RM 1000 per adult
  • RM 1000 per child
  • Child Care Benefit
    Not covered
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 individual
  • RM 15000 family
  • Follow-up Treatment in Malaysia

    Your treatment and recovery might take a while

    Not covered
  • RM 30000 individual
  • RM 90000 family
  • RM 30000 per adult
  • RM 30000 per child
  • RM 30000 individual
  • RM 90000 family
  • RM 30000 per adult
  • RM 30000 per child
  • Hospital Allowance
    Not covered
  • RM 10500 individual
  • RM 31500 family
  • RM 10500 per adult
  • RM 10500 per child
  • RM 10500 individual
  • RM 31500 family
  • RM 10500 per adult
  • RM 10500 per child
  • Quarantine

    Catch a contagious disease and you'll be spared the cost of isolation

    Not covered
  • RM 2000 individual
  • RM 6000 family
  • RM 2000 per adult
  • RM 2000 per child
  • RM 2000 individual
  • RM 6000 family
  • RM 2000 per adult
  • RM 2000 per child
  • Repatriation of Mortal Remains
    Not covered
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • Emergency Medical Evacuation
    Not covered
  • Unlimited
  • Unlimited
  • Emergency Medical Repatriation
    Not covered
  • Unlimited
  • Unlimited
  • Travel Inconvenience
    Malaysia
    Asia
    Worldwide
    Loss of Luggage and Personal Belongings

    You might arrive safely at your destination, but will your suitcase?

    Not covered
  • RM 7500 individual
  • RM 22500 family
  • RM 7500 per adult
  • RM 7500 per child
  • RM 7500 individual
  • RM 22500 family
  • RM 7500 per adult
  • RM 7500 per child
  • Loss of Travel Documents and Money
    Not covered
  • RM 7500 individual
  • RM 22500 family
  • RM 7500 per adult
  • RM 7500 per child
  • RM 7500 individual
  • RM 22500 family
  • RM 7500 per adult
  • RM 7500 per child
  • Luggage Delay

    You might arrive safely at your destination, but will your suitcase?

    Not covered
  • RM 800 individual
  • RM 2400 family
  • RM 800 per adult
  • RM 800 per child
  • RM 800 individual
  • RM 2400 family
  • RM 800 per adult
  • RM 800 per child
  • Travel Delay

    Get compensated for late arrival at your holiday destination

    Not covered
  • RM 3200 individual
  • RM 9600 family
  • RM 3200 per adult
  • RM 3200 per child
  • RM 3200 individual
  • RM 9600 family
  • RM 3200 per adult
  • RM 3200 per child
  • Cancellation due to Delay
    Not covered
  • RM 500 individual
  • RM 1500 family
  • RM 500 per adult
  • RM 500 per child
  • RM 500 individual
  • RM 1500 family
  • RM 500 per adult
  • RM 500 per child
  • Loss of Deposit or Cancellation
    Not covered
  • RM 20000 individual
  • RM 60000 family
  • RM 20000 per adult
  • RM 20000 per child
  • RM 20000 individual
  • RM 60000 family
  • RM 20000 per adult
  • RM 20000 per child
  • Trip Curtailment
    Not covered
  • RM 20000 individual
  • RM 60000 family
  • RM 20000 per adult
  • RM 20000 per child
  • RM 20000 individual
  • RM 60000 family
  • RM 20000 per adult
  • RM 20000 per child
  • Trip Overbooked
    Not covered
  • RM 3000 individual
  • RM 9000 family
  • RM 3000 per adult
  • RM 3000 per child
  • RM 3000 individual
  • RM 9000 family
  • RM 3000 per adult
  • RM 3000 per child
  • Trip Misconnection
    Not covered
  • RM 200 individual
  • RM 600 family
  • RM 200 per adult
  • RM 200 per child
  • RM 200 individual
  • RM 600 family
  • RM 200 per adult
  • RM 200 per child
  • Hijacking

    Get covered for every travellers worst nightmare

    Not covered
  • RM 10000 individual
  • RM 30000 family
  • RM 10000 per adult
  • RM 10000 per child
  • RM 10000 individual
  • RM 30000 family
  • RM 10000 per adult
  • RM 10000 per child
  • Missed Departure

    Been left behind thanks to public transport being late? Get money back

    Not covered
  • RM 2000 individual
  • RM 6000 family
  • RM 2000 per adult
  • RM 2000 per child
  • RM 2000 individual
  • RM 6000 family
  • RM 2000 per adult
  • RM 2000 per child
  • Travel Re-route

    Flight diversions add unnecessary expense - get yourself covered

    Not covered
  • RM 200 individual
  • RM 600 family
  • RM 200 per adult
  • RM 200 per child
  • RM 200 individual
  • RM 600 family
  • RM 200 per adult
  • RM 200 per child
  • Loss Of Deposit Due To Abscondment Or Insolvency Of Travel Agency
    Not covered
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • Loss of Credit Card

    Cover for purchases made after your card is stolen

    Not covered
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • Personal Liability
    Not covered
  • RM 1000000 individual
  • RM 3000000 family
  • RM 1000000 per adult
  • RM 1000000 per child
  • RM 1000000 individual
  • RM 3000000 family
  • RM 1000000 per adult
  • RM 1000000 per child
  • Home Care

    Loss or damage to your home and contents when you are away

    Not covered
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • RM 5000 individual
  • RM 15000 family
  • RM 5000 per adult
  • RM 5000 per child
  • Rental Car Excess
    Not covered
  • RM 1000 individual
  • RM 3000 family
  • RM 1000 per adult
  • RM 1000 per child
  • RM 1000 individual
  • RM 3000 family
  • RM 1000 per adult
  • RM 1000 per child
  • Ransom Payment for Hostage and Kidnapping

    It's some consolation to know that your captor's demands will be met

    Not covered
  • RM 100000 individual
  • RM 300000 family
  • RM 100000 per adult
  • RM 100000 per child
  • RM 100000 individual
  • RM 300000 family
  • RM 100000 per adult
  • RM 100000 per child
  • Requirements

    Are you eligible to apply for this insurance?

    Single Trip
    For Individuals
    Between 18 and 79 years of age
    For Families
    Between 30 days and 79 years of age

    Children Travelling With Family
    Per Child
    Between 30 days and 23 years of age

    Frequently Asked Questions about Citibank SmartTraveller VIP Plan

    Things you might want to know

    So, what’s different about the SmartTraveller VIP Plan?

    Aside from the fact that almost everyone can have this coverage, this particular travel insurance gives you one of the most comprehensive coverage deals in town. This travel insurance works pretty much anywhere outside of Malaysia.

    So if you’re thinking of taking a EuroTour or even visiting some of our amazing Asian neighbours, with this policy, you are always covered.

    Who is eligible for the policy?

    Anyone who is a Malaysian Citizen, Permanent Resident here or if you hold a Malaysian work permit, then you are eligible for this plan. You will need to be between the age of 18 and 79 years old, for individual applications.

    For those of you who would like to take up the plan as a family, then both parents need to be over 30 years of age with the maximum of 79 years old. Aside from that, any kids you want to include under your umbrella need to be over 30 days old up to 18 years. If you child is pursuing a university or college education then the maximum age limit is extended to the age of 23, while still studying.

    What does it cover exactly?

    Everything from travel inconveniences to like missed flights and delayed luggage to the more stressful situations, like accidents and injury, hospital fees and such.

    You are covered, for medical expenses, follow up treatments, child care, quarantine, medical evacuation among few other things. Most of these situations have an unlimited cover, so no matter the price you pay, the SmartTraveller plan has got your back.

    Also, any inconvenience caused by the airline such as loss or delay of luggage and personal effects is covered by this plan. However, that’s not all that it covers, personal liability, loss or damage of rental car, loss of credit cards, missed departures, and hijacking are some of the other things that this policy takes care off.

    Can I cancel my policy?

    Sure, you can, but you will need to submit a written notice to Citibank however there is not guarantee that any premiums paid will be returned to you.

    On that note, if you were to cancel a plan that you just signed up for before the 14-day cooling period was over then then you will have any premiums paid refunded to you.

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