Citibank SmartTraveller VIP Plan

Treat yourself to exclusive benefits with Citibank Smart Traveller VIP, with high coverage for luggage delay, flight cancellation and even child care for all days of the year.

Citibank SmartTraveller VIP PlanUp to 6X Coverage
Personal Accident
up to RM900k
Medical Expenses
up to RM900k
Trip Cancellation
Not covered
Travel Delay
up to RM9.6k
Lost Baggage
up to RM22.5k
Cashless Medical Care
Not covered
Buy Online
No

Contact Info

Who do I contact for any inquiries?

Travel Assistance Hotline & Services
  • 24-hour AXA Travel Assistance Hotline
Citibank Hotline

Regions Covered

Which regions are covered by this plan?

Asia (Area 1)

Included Countries:

  • Australia
  • Brunei
  • Cambodia
  • China
  • Hong Kong
  • Macau
  • India
  • Indonesia
  • Japan
  • South Korea
  • Laos
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam and within Malaysia

Excluded Countries:

  • Mongolia
  • Nepal
  • Tibet
Worldwide (Area 2)

Excluded Countries:

  • USA
  • Canada
  • Iran
  • Syria
  • Belarus
  • Cuba
  • Democratic Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • South Sudan
  • Zimbabwe
Worldwide (Area 3)

Excluded Countries:

  • Iran
  • Syria
  • Belarus
  • Burma
  • Myanmar
  • Cuba
  • Democratic Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • Zimbabwe.

Premiums

How much must I pay to be insured during my travels?

Premiums for Asia (Area 1)
PlanIndividualFamily

Coverage

What can I claim from this insurance policy?

Personal AccidentAsia (Area 1)
Accidental Death
The worst thing that could ever happen while you're on holiday
  • RM300k individual
  • RM300k per adult
  • RM75k per child
  • RM900k family
Loss of Limbs or Sight
Injury that prevents you from ever working again
RM300k for all
Child Education
RM10k for all
Permanent Disability
An accident that leaves you unable to work or care for your family
  • RM300k individual
  • RM300k per adult
  • RM75k per child
  • RM900k family
Medical RelatedAsia (Area 1)
Medical Expenses
Cover for hospital charges related to accident and injury
  • RM300k individual
  • RM300k per adult
  • RM300k per child
  • RM900k family
Compassionate Visitation
  • RM7.5k individual
  • RM7.5k per adult
  • RM7.5k per child
  • RM2.5k family
Traditional or Alternative Medicine
When conventional treatment is just too mainstream
  • RM1k individual
  • RM1k per adult
  • RM1k per child
  • RM3k family
Child Care Benefit
  • RM5k individual
  • RM0 per adult
  • RM0 per child
  • RM15k family
Follow-up Treatment in Malaysia
Your treatment and recovery might take a while
  • RM30k individual
  • RM30k per adult
  • RM30k per child
  • RM90k family
Hospital Allowance
  • RM10.5k individual
  • RM10.5k per adult
  • RM10.5k per child
  • RM31.5k family
Quarantine
Catch a contagious disease and you'll be spared the cost of isolation
  • RM2k individual
  • RM2k per adult
  • RM2k per child
  • RM6k family
Repatriation of Mortal Remains
  • RM5k individual
  • RM5k per adult
  • RM5k per child
  • RM15k family
Emergency Medical Evacuation
Unlimited for all
Emergency Medical Repatriation
Unlimited for all
Travel InconvenienceAsia (Area 1)
Loss or Damage of Personal Property and Baggage
  • RM7.5k individual
  • RM7.5k per adult
  • RM7.5k per child
  • RM22.5k family
Loss of Travel Documents and Money
  • RM7.5k individual
  • RM7.5k per adult
  • RM7.5k per child
  • RM22.5k family
Luggage Delay
You might arrive safely at your destination, but will your suitcase?
  • RM800 individual
  • RM800 per adult
  • RM800 per child
  • RM2.4k family
Travel Delay
Get compensated for late arrival at your holiday destination
  • RM3.2k individual
  • RM3.2k per adult
  • RM3.2k per child
  • RM9.6k family
Cancellation due to Delay
  • RM500 individual
  • RM500 per adult
  • RM500 per child
  • RM1.5k family
Loss of Deposit or Cancellation
  • RM20k individual
  • RM20k per adult
  • RM20k per child
  • RM60k family
Trip Curtailment
  • RM20k individual
  • RM20k per adult
  • RM20k per child
  • RM60k family
Trip Overbooked
  • RM3k individual
  • RM3k per adult
  • RM3k per child
  • RM9k family
Trip Misconnection
  • RM200 individual
  • RM200 per adult
  • RM200 per child
  • RM600 family
Hijacking
Get covered for every travellers worst nightmare
  • RM10k individual
  • RM10k per adult
  • RM10k per child
  • RM30k family
Missed Departure
Been left behind thanks to public transport being late? Get money back
  • RM2k individual
  • RM2k per adult
  • RM2k per child
  • RM6k family
Travel Re-route
Flight diversions add unnecessary expense - get yourself covered
  • RM200 individual
  • RM200 per adult
  • RM200 per child
  • RM600 family
Loss Of Deposit Due To Abscondment Or Insolvency Of Travel Agency
  • RM5k individual
  • RM5k per adult
  • RM5k per child
  • RM15k family
Loss of Credit Card
Cover for purchases made after your card is stolen
  • RM5k individual
  • RM5k per adult
  • RM5k per child
  • RM15k family
Personal Liability
  • RM1m individual
  • RM1m per adult
  • RM1m per child
  • RM3m family
Home Care
Loss or damage to your home and contents when you are away
  • RM5k individual
  • RM5k per adult
  • RM5k per child
  • RM15k family
Rental Car Excess
  • RM1k individual
  • RM1k per adult
  • RM1k per child
  • RM3k family
Ransom Payment for Hostage and Kidnapping
It's some consolation to know that your captor's demands will be met
  • RM100k individual
  • RM100k per adult
  • RM100k per child
  • RM300k family

Fees & Charges

Stamp Duty Fee
No Fee

Requirements

Are you eligible to apply for this insurance?

Single Trip For IndividualsFor Families
   Between 18 and 79 years of ageBetween 30 days and 79 years of age
Children Travelling With Family Per Child
   Between 30 days and 23 years of age

More Information

So, what’s different about the Citibank SmartTraveller VIP Plan?

Aside from the fact that almost everyone can have this coverage, this particular travel insurance gives you one of the most comprehensive coverage deals in town. 

This travel insurance works pretty much anywhere outside of Malaysia.

So if you’re thinking of taking a EuroTour or even visiting some of our amazing Asian neighbours, with this policy, you are always covered.

Who is eligible for the policy?

Anyone who is a Malaysian Citizen, Permanent Resident here or if you hold a Malaysian work permit, then you are eligible for this plan. 

You will need to be between the age of 18 and 79 years old, for individual applications.

For those of you who would like to take up the plan as a family, then both parents need to be over 30 years of age with a maximum of 79 years old. 

Aside from that, any kids you want to include under your umbrella need to be over 30 days old up to 18 years. 

If your child is pursuing a university or college education then the maximum age limit is extended to the age of 23, while still studying.

What does it cover exactly?

Everything from travel inconveniences to like missed flights and delayed luggage to more stressful situations, like accidents and injury, hospital fees and such.

You are covered, for medical expenses, follow up treatments, childcare, quarantine, medical evacuation among a few other things. 

Most of these situations have an unlimited cover, so no matter the price you pay, the SmartTraveller plan has got your back.

Also, any inconvenience caused by the airline such as loss or delay of luggage and personal effects is covered by this plan. 

However, that’s not all that it covers, personal liability, loss or damage of the rental car, loss of credit cards, missed departures, and hijacking are some of the other things that this policy takes care off.

Can I cancel my policy?

Sure, you can, but you will need to submit a written notice to Citibank however there is no guarantee that any premiums paid will be returned to you.

On that note, if you were to cancel a plan that you just signed up for before the 14-day cooling period was over then you will have any premiums paid refunded to you.