Premier travel and lifestyle benefits
What is Citi Temporary CVV?
Due to COVID-19 lockdown restrictions, the delivery of your new Citi credit card might take some time to arrive. But fret not, you can still start your expenditure without your physical card by activating your temporary CVV via Citi Mobile® App.
Temporary CVV is a 3-digit security code that you can use to activate your new Citi credit card while waiting for the physical card to be delivered.
To get this unique code, your Citi credit card must firstly get approved by the bank. Then, you may download the Citi Mobile® App and retrieve your unique temporary CVV code to activate your card. Once you’ve received your Citi physical card, the temporary CVV will then be replaced by the CVV on the card.
Check out the terms and conditions here.
Steps to activate the Temporary CVV
1. Register or log in to Citi Mobile® App. Click "Activate to view card details".
2. You will be led to the "Manage Card" screen.
3. Enter the OTP that was sent to your registered phone number.
4. After authentication, your card number and expiry date will be displayed. Click on "View" to reveal the temporary CVV.
5. Your temporary CVV will then be displayed.
My Citi credit card is here. What should I do next?
Once you’ve received your Citi physical card, the temporary CVV will then be replaced by the CVV found at the back of your card, and you still need to activate it. This new CVV will then be used for all your transactions and recurring payments moving forward. Here’s how you can activate your new Citi credit card:
Via Citi Mobile® App:
- Register and log in to Citi Mobile® App
- Tap on the icon on the top left corner
- Tap on ‘Create Card PIN’
- Enter your new 6-digit PIN
- Enter the OTP for verification
- Voila! Your PIN has been successfully created
Via Citibank Online:
- Register and log in to Citibank Online
- Click on ‘Services’, ‘My Profile’, and select ‘Create Card PIN’
- Enter the OTP for verification
- Select your card
- Enter your new 6-digit PIN
- Done! Your PIN has been successfully created
Via Citibank Card Activation & PIN Creation Hotline:
- Call +60323830011
- Select the language option and enter the NRIC number
- Select your card and enter the OTP for verification
- Enter your card expiry date, then create your new 6-digit PIN
Evergreen Citi Rewards Points
Is there a smart and easy way to get your hands on your favourite merchandise or embark on your next holiday for free? Yes!
By swiping your Citi Prestige Mastercard locally and overseas, you can collect Citi Rewards Points, which are evergreen and unlimited!
For every RM1 spent on eligible purchases made locally, you earn 1 Citi Rewards Point; whereas 2 Citi Rewards Points will be awarded when you spent in foreign currency internationally.
Collect as many loyal points as you want then convert them into air miles or hotel loyalty points or other benefits via Citi Thank You Rewards program.
Relationship Bonus Points
One of the most unique rewards offered to this Citibank credit cardholders is the Relationship Bonus.
This feature awards loyal members of Citibank who own Citi Prestige with bonus points up to 20% (40% for Citigold members) based on the number of years you have been the bank's customer:
| Years with Citibank | Citibank Customer's Relationship Bonus | Citigold Customer's Relationship Bonus |
| 1- 3 years | 5% | 10% |
| 4 - 6 years | 10% | 20% |
| 7 - 9 years | 15% | 30% |
| 10 years and above | 20% | 40% |
Unrivalled Travel Perks
Citi Prestige Mastercard cardholders are pampered with fabulous travel deals and privileges such as:
- Complimentary one-night stay at any international hotel and resort
- A complimentary limo ride home from KLIA when you swipe 3x overseas with sales slips as proofs
- Up to 12x complimentary access annually into over 1,000 airport lounges in cities around the world through Mastercard® Airport Experiences by LoungeKey
- Personalized and 24-hour global concierge services
To enjoy access to airport lounges privilege, just present your Citi Prestige Card for verification and authorisation, and inform the participating airport lounges that this benefit is provided by LoungeKey.
Travel with family or friends? The fee for your guest's entry is up to USD32 per guest per visit.
To view the full list of airport lounges, visit this website here. Terms and conditions apply.
Holding this Citibank credit card also means that you also have access to cultural shows and sporting events around the world.
This is where you will experience life and create wonderful memories.
Comprehensive Insurance Coverage
Just purchase your travel tickets using your Citi Prestige credit card as a payment option and you will be automatically covered with a premium travel accident insurance protection of up to US$500,000.
That's not all, under your Citi Prestige Mastercard complimentary insurance benefits, Citibank will also reimburse you in the event of travel inconveniences, loss and damage to your purchases, and against theft and robbery.
"Shall there be any discrepancy on the latest card information such as credit card T&C, credit card benefits, fees & charges, information on Citibank website shall be deemed as latest and final."
