Maybank And Bank Islam Announce Temporary Service Interruptions For System Maintenance

Samuel Chua

19th September 2025 - 2 min read

Maybank has announced planned system maintenance that will temporarily affect several services on Saturday, 20 September 2025.

Between 3:00 am and 8:00 am, DuitNow services (including transfers, requests, and QR), JomPay, Interbank GIRO, and FPX will be unavailable on Maybank2u web, the MAE app, and Maybank2u Biz platforms. Debit mandate services will also be affected during this period.

In addition, ATMs will not be available between 12:00 am and 8:00 am, while the currency exchange service in the MAE app will be interrupted from 12:00 am to 6:00 am.

Services	Channels	Date & Time
DuitNow Transfer, DuitNow, DuitNow Request, DuitNow QR, JomPay, Interbank GIRO, FPX, Debit Mandate	Maybank2u web, MAE app, Maybank2u Biz (web & app)	Saturday, 20 September 2025, 3:00 am – 8:00 am
All Other Services	ATM	Saturday, 20 September 2025, 12:00 am – 8:00 am
Currency Exchange	MAE app	Saturday, 20 September 2025, 12:00 am – 6:00 am

Maybank advised customers to perform transactions in advance to avoid disruption.

Bank Islam Card Services Temporarily Interrupted

Bank Islam has also scheduled maintenance [PDF] on the same day, 20 September 2025. From 2:00 am to 6:00 am, all transactions using Bank Islam Credit Card-i and Debit Card-i will be temporarily unavailable.

Date	Time	Affected Services
Saturday, 20 September 2025	2:00 am – 6:00 am	All transactions using Bank Islam Credit Card-i and Debit Card-i

The bank has apologised for any inconvenience and assured customers that normal services will resume immediately after the maintenance window.

Customers Encouraged To Plan Ahead

Both banks highlighted that these maintenance activities are part of regular efforts to ensure smoother and more secure banking experiences. Customers are encouraged to plan their transactions ahead of time to minimise inconvenience during the affected hours.

For further details, Maybank customers may contact the Maybank Group Customer Care centre, while Bank Islam customers can refer to the bank’s official customer service channels.

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