23 Jul - 2 min read
AirAsia has extended the validity of its customers’ Credit Account to three years from the date of issuance as travel restrictions due to the Covid-19 pandemic continue to remain in place.
“We are pleased to confirm that the validity of your Credit Account is now automatically extended to three (3) years (36 months) from the date of issuance,” AirAsia informed its customers in an email sent out today. AirAsia’s Credit Account is the amount of funds spent on bookings that are reimbursed to customers who were unable to make their flights.
The budget airline stated in its FAQ that the extension is applicable to amounts issued in 2020 or before 30 June 2021. However, it does not extend to guests whose bookings are affected by the AirAsia X Restructuring. It also added in a statement that the extension is only applicable to direct online bookings made via AirAsia’s website or app; for group bookings or those made with travel agents, guests are required to refer to their respective booking agent for further assistance.
With the automatic extended Credit Account validity, AirAsia customers just need to make their next flight booking within three years from the original Credit Account issue date. Flights are typically available for booking up to one year in advance.
“We continue to put the needs of our guests first and understand that their travel plans may have changed given the current circumstances,” said Adam Geneave, chief customer happiness officer of airasia Group. “Hence, we are pleased to extend our Credit Account validity to three years on top of providing the flexibility to make future bookings at any time, for any destination and on any AirAsia-operated flight – even during the peak travel seasons.”
Geneave added that the Credit Account can also be used to purchase baggage allowance, seat selection, inflight meals, insurance, pay for government taxes and fees as well as other optional services. Moreover, Credit Accounts are not limited to the person on the original booking and can be used to pay for other people’s flights.
For more information on the AirAsia Credit Account, you may refer to the AirAsia website.
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