Following complaints of some customers who received notification that their money have been earmarked to be debited for various transactions resulting in negative balances, CIMB Bank has clarified that there was a processing error in its banking system.

In a statement released to the media yesterday evening, the bank stated: “We have noted a processing error which has led to a small number of customers receiving duplicate credits in their accounts. We are reaching out to these customers to ensure a fair and managed resolution. Impacted customers can also call us at 03 22956188 for further clarification and discussion.”

Since Monday, a number of CIMB accountholders have received alarming notifications from the bank, stating that money from their accounts will be earmarked for debit for selected reasons. Based on the screenshots and comments shared on CIMB’s own Facebook page, some were to have their money – amounting up to tens of thousands of Ringgit – debited for erroneous duplicate credits, while others for specific bank charges. Consequently, these accounts were suspended, and many were unable to perform any transactions.

A screengrab shared by Facebook user Farid Zulaika, for instance, showed a message that said: “We have earmarked RM103,696.05 from your account ending **** for erroneous duplicate credit(s) from year 2021. Your account will be debited starting 02FEB2.” Meanwhile, another customer received a similar message, saying that RM64,403.22 will be earmarked and debited from her account.

It is not known exactly how many accounts were affected by this glitch, but CIMB is already working towards resolving them. In response to complaints on social media, Bank Negara Malaysia has also noted that it is aware of the situation and that CIMB Bank is taking steps to resolve each affected customer’s issues.

• TAGS:
• CIMB
• CIMB Bank
• Technical Errors