Public Bank has announced a reduction in its request fee for selected financing-related service requests. The revised fee will take effect from 16 February 2026 and applies to customers who submit certain requests involving their existing financing facilities.

For customers managing house, fixed, or term financing, the change may reduce the cost of making adjustments or formal requests with the bank.

Lower Fee Takes Effect From 16 February 2026

Under the revision, the request fee will be reduced from RM200 to RM150. The new rate applies to eligible service requests submitted on or after 16 February 2026.

The revision has already been announced by the bank and is scheduled to come into force on the stated date.

Requests Covered By The Revised Fee

The revised fee applies to service requests related to financing facilities. This includes requests involving changes to existing terms and conditions, requests that require a specific approval process, and requests to reinstate house financing, fixed financing, or term financing that has previously been paid down.

Customers planning to submit these requests after the effective date will be charged the lower fee.

Cases Where The Fee Does Not Apply

The request fee does not apply in certain circumstances. These include situations where there is a change in the customer’s financing risk, cases where customers face difficulty repaying their financing, and requests linked to changes in the base rate.

Requests made by vulnerable customers are also exempt from the request fee. These exemptions are intended to ensure that customers facing financial challenges are not further burdened by additional charges.

Lower Request Fee Applies To New Submissions

Customers planning to submit financing-related requests should note that the reduced fee applies only to requests made on or after 16 February 2026. Requests submitted before this date will continue to be charged at the existing rate.

Understanding which requests are subject to the fee, and which are exempt, can help customers better plan financing adjustments and avoid unexpected charges when dealing with Public Bank.

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