UOB Malaysia has revised the terms and conditions for its Commercial Charge Card Cashback Programme. The updated terms take effect on 20 December 2025 and introduce a new cashback category for CardUp transactions, along with adjustments to how utilities spending is calculated.

CardUp Transactions Receive A Fixed Cashback Rate

The December 2025 terms [PDF] introduce a specific cashback rate for payments made through CardUp. CardUp is a digital platform that lets businesses pay expenses with a credit or charge card, even when the recipient only accepts bank transfers. Under the new structure, CardUp transactions earn 0.20% cashback.

This rate sits alongside other third-party payment categories. Standard e-wallet top-ups also earn 0.20%.

Core Cashback Rates Remain Consistent

The main cashback rates for the UOB Commercial Charge Card remain unchanged. Local and overseas spending earns 0.75%, excluding utilities and e-wallet top-ups. Utilities continue to follow a tiered system. Cardmembers who spend more than RM500,000 in a month receive 0.50% cashback on utilities, while those who fall below this amount receive 0.20%.

CardUp transactions and e-wallet top-ups remain at 0.20%. The tiered system is particularly relevant for companies with several cardholders, as benefits apply at both individual and company levels.

Understanding The Utilities Tier

The utilities cashback system works on two levels. It considers individual cardmember spending as well as the company’s overall spending. This allows businesses to qualify for higher cashback even if individual employees do not meet the higher spending threshold on their own.

Each cardmember’s monthly spending is calculated from the first posted transaction after the previous month’s final business day until the second-last business day of the current month. Transactions posted on the last business day count in the next cycle.

When an individual cardmember exceeds RM500,000 in monthly spending, utilities earn 0.50% and are credited within the same billing cycle. When the individual does not meet the threshold but the company as a whole does, the shortfall between 0.20% and 0.50% is accumulated and paid annually in the following calendar year.

How Company-Level Payouts Work

If a company’s total spending exceeds RM500,000 but no single cardmember crosses the threshold individually, each cardmember receives 0.20% for the month. The additional 0.30% is recorded and later credited at year-end. This structure benefits organisations that spread expenses across several employees.

Transactions That Do Not Earn Cashback

The updated terms maintain a wide range of excluded transactions. Cash advances, DuitNow QR transactions, direct debits, JomPAY payments, and FPX transactions are not eligible. Also excluded are card account payments, annual fees, interest charges, late fees, and cash withdrawal fees.

Payments involving government services, taxes, and statutory bodies within Malaysia do not qualify. Fuel purchases, catering services, off-site food services, and donations to charitable organisations are excluded. Education fees, childcare services, money transfers, pawn shops, consumer credit reporting agencies, professional services, and various event-related categories are also not eligible for cashback.

When Cashback Is Credited, Forfeited, And Disputed

Monthly cashback is credited automatically and appears in the following statement. Transactions posted on the statement date itself are credited in the next cycle. Accumulated cashback is forfeited if the card is cancelled, terminated, converted to another UOB product, or becomes delinquent. Cashback may also be forfeited if fraud or a breach of the Cardmember Agreement is identified.

Cardmembers who wish to dispute any cashback must contact the UOB Contact Centre within six months from the statement month reflecting the issue. Claims submitted after this period will not be reviewed.

Programme Features That Remain The Same

The overall structure of the cashback programme remains stable. Cardmembers must ensure that their accounts are in good standing and that all obligations under the Cardmember Agreement are met. UOB Malaysia retains the right to modify, pause, or terminate the programme with prior written notice. Decisions on cashback eligibility and dispute outcomes remain final.

What The Updates Mean For Businesses

The introduction of a CardUp cashback category reflects the growing use of digital payment platforms among businesses. With a defined rate for these transactions, companies can better plan how to manage cash flow and rewards. The tiered utilities structure also benefits both high-spending individuals and companies with shared spending across multiple cards.

For companies that manage significant monthly expenses, especially those using CardUp or frequently paying utilities, understanding these updated tiers and exclusions is important for maximising cashback.

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