KPDNHEP Investigating AirAsia’s Flight Delay And Rescheduling Issue, To Receive Feedback Within 24 Hours
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(Image: The Malaysian Reserve)

The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) has begun investigating AirAsia’s issue of flight delays and rescheduling of domestic flights, with the airline agreeing to provide feedback within 24 hours. 

The minister of KPDNHEP, Datuk Seri Alexander Nanta Linggi said that his ministry has made a preliminary study into the numerous complaints raised by consumers regarding the matter, and contacted AirAsia’s management for feedback. Among some of the consumer grievances that were highlighted by KPDNHEP to the airline during this discussion included flight delays, review of flight schedules up to more than six hours, and consumers’ eligibility for compensation in the event of flight delays. 

(Image: AP)

“For the convenience of consumers, I asked AirAsia to provide a flow chart on the process of filing a formal complaint for compensation, subject to the guidelines set by the Malaysian Aviation Commission (MAVCOM) as the regulatory agency on the issue,” Datuk Seri Alexander further said, adding that although the aviation industry is technically under the jurisdiction of the Ministry of Transport (MoT), he – as the minister of KPDNHEP – will intervene if the matter impinges on consumer rights. 

Just yesterday, the minister remarked that he has taken note of AirAsia passengers’ grievances with the many flight delays and rescheduling of flights as of late, and will look into the matter. He also noted that the issue – which is still ongoing – began since the end of last month. Additionally, he reminded consumers that they have the right to claim compensation from airlines if the situation warrants it, based on the guideline by MAVCOM.

(Source: The Edge Markets [1, 2])

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