UPDATE: This article has been updated at 12pm 27/10/2020. Scroll down below to get up to speed on the new developments.
The CIMB Clicks website is temporarily inaccessible at the moment, with users encouraged to use the CIMB Clicks mobile app for the time being. Meanwhile, Maybank is experiencing “intermittent” issues with both its Maybank2u website and mobile app, with some users unable to access their accounts.
According to CIMB, its CIMB Clicks website will be unavailable due to “system downtime” from 3pm to 8pm today on 26 October, although customers on Twitter have been voicing complaints about the website from earlier this morning.
“Please use CIMB Clicks Mobile App for your transactions. For first time Clicks App users, please download CIMB Clicks Malaysia mobile app from Apple App Store or Google PlayStore. You can login into the Clicks App with your usual Clicks ID and Password. Thank you for your patience and understanding,” the website notice read.
As for Maybank, the login issues affect both web and app users, although some customers are still able to access their accounts. Therefore, it seems that the access issues for Maybank are intermittent, with the Maybank Twitter account responding to complaints saying that they are working closely to rectify the issue and that it will be “back to normal soon”.
#MBBAlert Dear valued customers,
We would like to thank you for your patience and understanding while we brought our Maybank2u services up and running smoothly.
— Maybank (@MyMaybank) October 27, 2020
Maybank released a statement on Twitter saying that the Maybank2u website was operating normally from 8pm on 26 October, with services on the Maybank2u app resuming from 10.30pm. However, some users on Twitter are still complaining that they have problems with access this morning.
Maybank has been responding to these tweets by assuring that both the app and website are back to normal. Users are advised to clear their caches or browsing history to have a smooth access on Maybank2u web and download the MAE by Maybank2u app (a separate application from the original Maybank2u app) to perform their banking transactions without interruption.
Over on CIMB’s side, the bank has yet to release an official statement updating the status of its CIMB Clicks website. We were able to log in to the website yesterday at 9.45pm and again this morning. However, a quick look at CIMB’s Twitter feed shows that a number of other users are still facing web login struggles today.
As of noon, the CIMB Twitter account has been apologising for the inconvenience and stating that they are working to resume normal services as quickly as possible. For an alternative solution, CIMB customers are advised to use the CIMB Clicks mobile app instead.