CIMB Introduces Online Solutions For Easier Account Opening And Financing Application Processes
Author Avatar
cimb bank

(Image: The Star)

CIMB Bank and CIMB Islamic Bank have introduced two new digital solutions for their customers to offer better accessibility to CIMB’s banking products, as well as safety and convenience. The solutions comprise an online-to-branch account opening process for individual customers and the Biz Financing Portal for SME customers.

The online-to-branch account opening process allows individual customers to digitally start the process of opening a bank account by pre-filling an e-form on the bank’s website. They can then complete the remaining steps of their application – such as identity checks – by visiting the bank’s branches, where there will be a dedicated e-account opening priority lane available. This new process is now offered at all branches nationwide, and has helped to reduce service time by more than half.

cimb-branch-1

(Image: New Straits Times)

Meanwhile, CIMB’s new Biz Financing Portal – which has been up and running since 13 July 2020 – allows SME customers to submit their financing applications through a fully online process. Instead of having to visit the bank’s branch for this specific purpose, they can now upload the necessary documents and submit their loan applications via the portal.

According to the group chief strategy and design officer of CIMB Group, Gurdip Singh Sidhu, these new initiatives are especially crucial in the new normal of banking and payments. He said that the solutions are aligned with two of the five main pillars in CIMB’s Forward23, a five-year business plan that was launched in 2019. The two pillars involved are customers as well as technology and data; CIMB aims to use the new solutions to digitise and simplify its products and processes so that customers can have a more seamless and convenient banking experience.

cimb gurdip singh sidhu

“Digitising our banking process also addresses the social distancing considerations to protect the wellbeing of our customers and employees by significantly reducing the amount of physical interaction required,” said Gurdip.

Gurdip further added that customers’ banking behaviour is bound to change going forward, and that CIMB is accelerating its pace of innovation to deliver the best value proposition while keeping all parties safe.

(Source: The Sun Daily)

0 0 votes
Article Rating

SHARE

Comments (0)

Subscribe
Notify of
0 Comments
Inline Feedbacks
View all comments
Top Bank News Articles
Post Image
Malaysian Banks And Local Institutions Offer Financial Assistance For Customers Affected By Covid-19
Alex Cheong Pui Yin
- 1st April 2020
(Last update: 1 April 2020, 3.40pm to include FAQs by banks.) With Malaysia going into an extended period […]
Post Image
Loan Repayment Assistance Under PEMERKASA+ Is Available For Everyone
The RinggitPlus Team
- 15th June 2021
The latest spike in Covid-19 cases has led to the declaration of a third movement control order and […]
Post Image
Public Bank Extended Moratorium: Flexible Arrangements To Reduce Loan Instalments Until End-2021
Jacie Tan
- 7th August 2020
Public Bank has released the details of its Covid-19 assistance for those who will still be in financial […]
Post Image
Applications For PEMULIH Loan Moratorium Start Today – Here’s What You Need To Know
Alex Cheong Pui Yin
- 7th July 2021
On 28 June 2021, Prime Minister Tan Sri Muhyiddin Yassin announced that a second six-month loan moratorium will […]

Related articles

Related Posts Image
Related Posts Image
Related Posts Image
Related Posts Image