27th July 2020 - 2 min read
HSBC has become the first bank in the country to enable an online account opening service that utilises 24/7 self-service machines for the identity verification process. With this, the bank’s customers will be able to open and verify their new bank accounts at any time of the day, thereby providing both convenience and flexibility.
To use the new service, you start by submitting an online application, which will require your personal, contact, and financial details. Once you receive the confirmation email shortly after, you can then opt to either complete the verification process within 30 days at an HSBC or HSBC Amanah branch, or a self-service machine. Given that most self-service machines are available 24/7, this means you can carry out the process at any time convenient to you. At present, however, self-service machines offering this facility are only available at selected branches in Klang Valley.
Don’t forget to bring your MyKad along with other supplementary documents, such as your driving licence or passport, for the verification process. Once that is done, you’ll get your debit card through the post within 3 to 6 days, although you can also request for it at any branch.
Note, though, that you must be a Malaysian citizen and a new HSBC customer to utilise this service. If you have an existing account or credit card with HSBC, then you’ll need to visit a branch to open your new bank account instead. Aside from these conditions, you’ll also have to be 18 years of age and above, and are applying for a sole account.
HSBC’s new online account opening service is applicable for those looking to open the following accounts:
While HSBC is the first bank to allow its verification process to be completed at self-service machines, it is not the first bank to introduce an online-to-branch account opening process for banking customers. CIMB and Bank Islam, too, have introduced similar efforts.
Find out more about HSBC’s new online account opening service on its website.
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