Maybank Enables Support For DuitNow Request
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Maybank announced that it has now enabled support for DuitNow Request, a feature that allows customers to send digital payment requests to collect funds from a payer, as long as the payer is also a registered DuitNow user with other participating banks of DuitNow Request.

In its announcement, Maybank shared that the feature will be available on both the Maybank2u website and the MAE by Maybank2u (MAE) app. “You can use DuitNow Request to send payment requests and easily track the money you’ve collected,” it said.

If you plan to use DuitNow Request from the Maybank2u website, simply log in to your account and head over to “Pay & Transfer”, then click on “Request”. You can then make your DuitNow Request from there; just choose your payer’s ID type that you’d like to key in and submit your request.

As for those who wish to send a DuitNow Request from the MAE app, you can do so by tapping on “Maybank2u” in your app and selecting the account that you wish to use. Tap on “Send & Request” after that, followed by “DuitNow Request”, then submit the request once you’ve keyed in the payer’s ID and your request details.

Note that each Maybank customer can only send a maximum of 20 pending DuitNow Requests at any one time, with a cap of RM10 million per request; these requests can be sent for free. At present, this is the full list of banks that have activated DuitNow Request as part of their services (remember, you can only send DuitNow Requests to accounts that are tied to participating banks):

  • Maybank
  • Standard Chartered/Standard Chartered Saadiq
  • Bank Islam
  • Bank Muamalat
  • Citi
  • HSBC/HSBC Amanah
  • OCBC/OCBC Al-Amin

Meanwhile, payers will be notified of any DuitNow Requests that are sent to them through email, push notification, or SMS. It is also possible for you to manually check by logging into your Maybank2u or MAE account. Once a request is received, you can decide whether you’d like to make your payment, reject, block, or even forward the request to someone else.

If you do proceed to pay a DuitNow Request, do be aware that there will be a minimal fee of RM0.50 for any transactions of RM5,000 and above. No fee is applicable for payments less than that. Additionally, there is a maximum daily limit of RM50,000 for DuitNow Request payments (shared with Interbank GIRO, DuitNow ID, and DuitNow Transfer transactions). Note as well that by default, this limit will be set at RM3,000 for you, but it can always be updated via Settings in the Maybank2u website.

If you have any enquiries regarding Maybank’s newly enabled DuitNow Request service, you can email the bank at [email protected]. Alternatively, you can call Maybank’s customer care hotline at 1300 88 6688.

(Sources: Maybank [1, 2], DuitNow)

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