2nd January 2026 - 2 min read
Alrajhi Bank Malaysia has informed customers that its MY alrajhi mobile banking app will no longer support Huawei devices starting from 1 June 2026.
The bank said no immediate action is required at this stage. However, customers using Huawei devices are encouraged to plan ahead to avoid any disruption to their banking access once support ends.
After 1 June 2026, customers will no longer be able to access MY alrajhi on Huawei devices. This change affects mobile banking access only and does not impact customers’ bank accounts or balances.
The bank did not cite regulatory changes or new legislation as the reason for the move. The announcement applies specifically to device support and takes effect from the stated date.
Customers may continue using MY alrajhi by logging in on a new device that runs on a supported iOS or Android operating system.
Before switching, customers must deregister the MY alrajhi app on their existing Huawei device. This can be done by logging into the app, accessing the profile menu, selecting Privacy and security, and then choosing Manage mobile device. Once deregistration is completed, customers can log in on their new device as usual.
Customers who do not switch devices may continue accessing banking services through Alrajhi Bank Malaysia branches or via ATMs using their debit card-i.
The debit card-i can also continue to be used for payments, allowing customers to manage day-to-day transactions without relying on the mobile app.
Customers who choose to close their account may contact Alrajhi Bank Malaysia’s Customer Care team at +603 2332 6000 or visit their nearest branch for assistance.
Alrajhi Bank Malaysia advised customers to take early action and choose the option that best suits their needs before 1 June 2026. Planning ahead can help ensure uninterrupted access to banking services when the change takes effect.
The bank also thanked customers for their continued support and encouraged them to reach out to customer service for further clarification or assistance.
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Samuel writes about personal finance and financial news, focusing on how banking updates, policies, and promotions affect everyday money decisions. He enjoys making complicated financial topics easier to follow. Outside of writing, he spends his time watching TV shows and occasionally convincing himself he will only watch one episode.
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