Those of you looking to purchase DIY furniture from Ikea may do so now as the home furnishing company has received approval from authorities to roll out its contactless delivery service during the movement control order (MCO) period.
According to Ikea’s safety precaution guideline, all delivery workers are required to follow a strict process of sanitising their hands and putting on gloves and surgical masks before entering customers’ premises. Following that, they can bring the purchased items in as per the customer’s directions.
The driver then needs to confirm the delivery via the ePOD (electronic proof of delivery) system, which requires customers to rate the service. Alternatively, customers may request for the driver to complete the steps on their behalf – with their confirmation – if they do not wish to touch the driver’s device.
For now, Ikea will prioritise deliveries for orders that were made before 27 April 2020. The company said that it will reach out to affected customers to schedule the earliest available delivery. If you’re one of the affected customers, you should expect a call from Ikea in the next couple of days.
For the rest of you who are planning to purchase online and request for a delivery in the near future, note that the Ikea charges its truck delivery service according to zones. The fee for truck deliveries in Peninsular Malaysia begins at RM98, and may go all the way up to RM258. Parcel deliveries, on the other hand, are typically priced at RM25, but are currently discounted at RM15 – an offer which will last until 31 May 2020. Online shoppers can also tap into Ikea’s Maybank instalment payment plans, ranging from 6 to 24 months, to make their purchases.
That said, the company’s assembly service is still unavailable due to restrictions placed on the home furnishing industry during the movement control order (MCO) period. Ikea added that it will continue to follow up with authorities to find a contactless assembly solution that abides by the MCO directives.
Additionally, Ikea is providing remote planning support for Kitchen, PAX wardrobe or BESTÅ storage solutions as part of its Covid-19 assistance measures. While you can plan and design the storage solutions online on your own using the company’s planning tools, you may also contact Ikea’s planning support team if in need of more help or if you’d like to finalise your plans for purchase.
For more information, you can head on over to Ikea’s website.