PLUS Will Replace Damaged Or Faulty RFID Stickers For Free
Author Avatar
(Image: Bernama)

PLUS Malaysia Bhd has said that it will help motorists travelling on its highways to replace any damaged radio-frequency identification (RFID) stickers for free. This is on top of other steps that are being taken to assist highway customers who experience tag detection issues while using the RFID lane at toll plazas.

According to the strategic stakeholder engagement chief of PLUS Malaysia Bhd, Syed Mohammed Idid Syed Ahmed Idid, additional staff members have been assigned at toll plazas to offer any necessary aid. “When a vehicle’s RFID can’t be detected, a PLUS employee will use a handheld device to scan the RFID tag. If it still can’t be detected, a Touch ‘n Go voucher will be given to the customer for them to bring their vehicle to the nearest Touch ‘n Go fitment centre for a diagnostic assessment, and if the RFID is found to be faulty, Touch ‘n Go will replace it for free,” he said.

(Image: Bernama)

This move came following recent reports of massive congestions at several toll plazas in the Klang Valley during peak hours, caused by RFID failures during rainy conditions. These included the Putra Mahkota and Sungai Besi toll plazas. In turn, PLUS took immediate remedial measures by dispatching more personnel and by making RFID signages more visible.  

These efforts are crucial in encouraging the public’s confidence in RFID as PLUS has recently begun implementing RFID technology for Class 1 vehicles along the North-South Expressway, starting from Juru, Penang to Skudai, Johor. With regard to the rollout, Syed Mohammed Idid stressed that the RFID pioneer project is considered to be both more cost effective and convenient as it requires little to no maintenance. Motorists can also link RFID to their e-wallets for a more seamless toll fare payment experience.

tng rfid tag

Additionally, Syed Mohammed Idid noted the public’s comments about the high price of the RFID stickers, but only said that the RM35 price tag was set by TNG. He further addressed the public’s concerns about the use of TNG cards and SmartTAG being gradually phased out, saying that they should not worry as these payment channels are still employed in many toll plazas nationwide.

Separately, Prime Minister Datuk Seri Ismail Sabri Yaakob has also emphasised that road users must be given the freedom to decide if they would like to pay their toll fares using RFID, TNG, or SmartTAG. While the RFID is a good effort, it is still a pioneer project that must be fine-tuned, and as such, the people should be given a choice, he stated.  

(Sources: The Edge Markets, Bernama)

5 1 vote
Article Rating


Comments (0)

Notify of

Inline Feedbacks
View all comments
Top Personal Finance News Articles
Top Personal Finance News Articles
Post Image
Petrol Price Malaysia Live Updates (RON95, RON97 & Diesel)
- 20th September 2023
We provide weekly updates on every Friday at 5pm on the prices of RON95, RON97 and Diesel in Malaysia and a chart that shows the movement of fuel prices across a 6-week period. Bookmark this page now!
Post Image
Astro 4K Ultra HD Broadcast To Be Available For Subscription By The End of This Year
Brian Chung
- 14th August 2018
By the end of 2018, Astro customers will be able to watch football matches in Ultra HD. Read on to know more about the 4k Ultra HD service.
Post Image
Touch n Go RFID: What Malaysian Road Users Need To Know
Jacie Tan
- 10th August 2018
Everyone’s talking about Touch ’n Go RFID being used at Malaysian highway tolls soon – here’s what you need to know about it.
Post Image
Best High Interest Savings Accounts In Malaysia (September 2023)
Pang Tun Yau
- 11th September 2023
Make your money work for you by depositing them into the best high-interest savings accounts in Malaysia!

Related articles

Related Posts Image
Related Posts Image
Related Posts Image
Related Posts Image