Tenaga Nasional Berhad (TNB) has made some changes to its billing operation during the movement control order (MCO) period. During the MCO, TNB will be temporarily halting its meter reading operations and issuing electricity bills based on estimated consumption.
The estimation will be made based on your previous month’s electricity consumption. “For example, if the amount due for your February 2020 bill is RM100, your current month’s bill will be estimated to RM100,” said TNB in a statement. “Your bill will be adjusted once our meter reader takes the actual reading next month (depending on the current situation).”
Furthermore, printed bills will not be delivered to your premises during the MCO period. You can get a copy of your latest bill via the myTNB portal or the myTNB mobile app.
According to TNB, these steps have been taken for the safety of its customers and employees during the MCO. Any enquiries may be directed to the TNB Careline at 1-300-88-5454 or emailed to [email protected]