AirAsia has announced that it will extend the validity of all credit accounts that were previously issued for Covid-19-related disruptions by up to two years. The low-cost airline is also offering affected passengers with flight bookings departing between 23 March to 31 July 2020 the additional option of free unlimited date changes.
With regard to the extension of all credit accounts, the process will be automatic; AirAsia passengers are not required to do anything.
“We will be making these changes to the account within the next few weeks. Just remember that you don’t need to fly with us within the next two years, but you have to make a booking within the same period within the dated issue of your credit account,” said the chief customer happiness officer of AirAsia, Adam Geneave.
He also requested for customers who have applied for an extension on their credit account to be patient, stating that AirAsia will respond to them as soon as possible.
Earlier in March, AirAsia had offered a one-year validity for credit accounts for those who were affected by the Covid-19 travel restrictions. Those who wanted to opt in at that time were required to submit a request. Subsequently, in early May, the airline offered a further extension of up to two years for selected flight bookings, namely tickets booked on or before 17 April 2020 for departures before 30 June 2020.
Aside from the extension of validity for all credit accounts, AirAsia also announced that passengers who have made flight bookings for departures between 23 March to 31 July 2020 can choose between two compensation options:
- Credit account with two-year validity
- Free unlimited date change, where you can change your flight date for the same route for departures before 31 October 2020, subject to seat availability. This option is only valid for flight bookings made on or before 17 April 2020.
Note that these options are only provided to customers who made online bookings via AirAsia’s website. Those who made group bookings or booked with travel agents will need to refer to their agents for further assistance.
(Source: The Malaysian Reserve)