Keretapi Tanah Melayu Bhd (KTMB) has introduced new cashless self-service ticketing kiosks for its Electric Train Service (ETS), KTM Intercity, and KTM Komuter Utara services.
According to the strategic communications chief of KTMB, Ahmad Asri Khalbi, the new kiosks are intended to offer increased convenience to passengers, helping them to avoid counter and online congestion when purchasing tickets. Running on the KTMB Integrated Ticketing System (KITS), passengers can now purchase their tickets at these kiosks with credit and debit cards, among other payment methods. It will complement KTMB’s other ticketing channels, namely the ticketing counters as well as the KTMB website and mobile app.
Ahmad Asri further highlighted that customers who are eligible for concession tickets can now also get them through these upgraded self-service kiosks. Prior to this, concession tickets must be purchased from ticketing counters. “A customer merely has to register via the KITS app or www.ktmb.com.my to enjoy the discount. Feedback has been positive and many say it is a very apt peak period method,” said Ahmad Asri.
For context, KITS is an online ticketing system that was launched by KTMB in August, providing registered passengers with a unique customer number (Passenger Name Record) for a faster ticket purchasing experience. Those who wish to tap into certain benefits – such as purchasing concession tickets, getting online travel updates, as well as using KTMB e-wallet to pay for their tickets – are also required to first register with KITS.
Ahmad Asri noted, however, that the new cashless self-service kiosks are currently available only for the KTM Komuter Utara service, from Padang Rengas (Perak) to Butterworth (Penang) and Padang Besar (Perlis). “The Klang Valley Komuter still uses the token and cash self-service machine,” he said. No specific date has been given as of yet with regard to when the new kiosks will be expanded to the Klang Valley Komuter.