22nd May 2023 - 2 min read
Citibank has announced that it will begin disabling Samsung Pay for its credit cardholders in stages, starting from 17 June 2023. This comes as the bank continues its gradual process of exiting the local retail banking landscape.
“No action is required from you, as your Citi credit card(s) registered to your Samsung device(s) will be removed automatically,” Citi further highlighted in its notice to its customers.
Understandably, with this update, Citi cards can no longer be added to Samsung Pay. The Citi Pay with Points feature – which lets Citi cardholders redeem their available Citi Points/Miles on their cards to offset a transaction – will also be terminated for Samsung Pay.
For context, Citi sold its consumer banking business in Malaysia (along with those in Indonesia, Thailand, and Vietnam) to UOB Bank back in January 2022 – approximately nine months after announcing its intention to exit retail banking in as many as 13 markets. Following that, UOB has also shared its timeline for the migration of Citi’s products and services to its own ecosystem – a process that is expected to continue until the end of this year.
Citi customers who have any enquiries regarding the migration process in general – or regarding the upcoming disabling of Samsung Pay – may contact Citi through its customer service, or speak to its branch officers. Alternatively, you can reach out to the bank via its social media.
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