Maybank Enhances Kill Switch Feature, Allows Customers To Block Credit & Charge Cards
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Maybank announced that its existing Kill Switch security feature has now been enhanced so that customers can temporarily block access to their credit and charge cards if they feel that their card details have been compromised. With this method for quick intervention, it is hoped that cardholders will be even better protected against online scams or fraud.

In a statement, Maybank highlighted that customers tapping into the Kill Switch feature will now have two options to choose from, depending on the extent of security service that they’re looking for:

Kill Switch featureFunction/DetailsBanking activities that you can still do after activating selected Kill Switch feature
Block Cards– New feature focused primarily on card security
– Blocks all outgoing transactions from your Maybank credit and charge cards (including FPX, Apple Pay, Samsung Pay, and recurring transactions)
– Card settings cannot be changed
– Log in to your Maybank2u account
– Use your current and savings account to perform transactions
– Pay existing credit and charge card balance and instalments
Deactivate Maybank2u access– Offers a more extensive security coverage
– Automatically logs out from all active sessions on the MAE and Maybank2u app, as well as Maybank2u website
– Blocks any further login attempts
– Receive funds into your account

You can trigger either of the Kill Switch features via the MAE app or the Maybank2u website. If you would like to do so from the MAE app, simply launch the app and tap on “More”, followed by “Kill Switch”. You’ll then be asked to select the feature that you would like to block or deactivate – go ahead and authorise the activation of the feature via Secure2u.

Meanwhile, those looking to trigger the Kill Switch features through the Maybank2u website will need to log in to their account, then go to “Settings”. From there, choose “Security”, then “Kill Switch”, and select the feature that you would like to block. You’ll also need to authorise this action with Secure2u.

Once either Kill Switch features have been activated, Maybank customers will be required to visit a Maybank branch or call its call centre at 1300 88 6688 to unblock their cards or reinstate their access to their mobile and online banking services. Of course, you’ll be asked to perform some identity verification during the process.

Maybank’s self-service Kill Switch function was first rolled out in January this year to ensure that its customers have better control over the security of their banking accounts. The bank also noted that it is planning to introduce more Kill Switch features in the future, as part of its continuous effort to provide a better banking experience to its customers.

(Source: Maybank [1, 2])

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