On 17 June last week, a number of RHB Bank customers discovered a mix-up where they had received – and could even access – password-protected e-statements belonging to other RHB customers. The bank released a statement the following day stating that the error had been rectified immediately upon discovery, and also shared more details about the mistake.

According to RHB, the error in the issuance of current account e-statements sent via email to a number of customers had occurred due to a technical issue on the side of its external service provider. The error had affected less than 0.5% of its total retail customer base in Malaysia.

RHB group managing director and chief executive officer Dato’ Khairussaleh Ramli said that the error was rectified immediately upon discovery, with affected customers being notified on the same day via email and SMS messages.

“We sincerely apologise to all our affected customers on the inadvertent error in the issuance of their e-statements. Following this, new e-statements are currently being sent to them,” he said.

Khairussaleh concluded that the investigation is still ongoing to determine the root cause of the incident.

(Source: Free Malaysia Today)

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• Banking Services
• Datuk Khairussaleh Ramli
• E-Statements
• Privacy
• RHB
• RHB Bank