Malaysia’s banking industry is advising customers to keep their web browsers and mobile operating systems up to date to reduce exposure to cyber risks. The call comes from member banks of the Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM), following growing concerns around fraud, malware, and system vulnerabilities.

Using the latest software versions helps ensure that customers benefit from updated security patches and stronger protection when accessing digital banking services.

Why Software Updates Matter For Banking Security

Web browsers and mobile operating systems regularly receive security updates from developers such as Apple, Google, and Mozilla. These updates are designed to address newly identified weaknesses that could otherwise be exploited by cybercriminals.

Devices running older or unsupported versions may no longer receive these updates. As a result, they face a higher risk of malware infections, unauthorised access, and fraud-related losses, particularly when used for online banking or mobile banking apps.

Possible Banking Restrictions On Unsupported Devices

To manage these risks, banks may introduce additional safeguards for customers using outdated software. These measures can include extra verification steps, lower transaction limits, or other usage restrictions.

In certain cases, banks may block transactions originating from unsupported browsers or operating systems. These steps are intended to protect customers’ funds and maintain the overall safety of digital banking channels.

Keeping Browsers And Mobile Devices Updated

Customers are encouraged to regularly check for updates on their devices. For web browsers, updates are usually found within the settings or help sections. For mobile devices, operating system updates are available through the system or general settings, depending on whether the device uses Android or iOS.

Update steps may differ by manufacturer, but following on-screen instructions will typically complete the process.

Supported Mobile Operating Systems And Browsers

At present, Google supports Android versions 13 and above, while Apple supports iOS versions 18 and above. Customers can confirm the latest supported versions through publicly available lifecycle tracking websites.

For web browsers, older versions of Google Chrome, Mozilla Firefox, and Safari are considered insecure by their respective developers once they fall outside active support. Customers are encouraged to ensure they are using current versions to maintain compatibility with banking platforms.

Using Official App Stores And Newer Devices

Banks also remind customers to download banking apps only from official mobile app stores, such as the Apple App Store, Google Play Store and Huawei AppGallery. This reduces the risk of installing malicious software disguised as legitimate applications.

Customers using vintage or obsolete devices are encouraged to consider upgrading to newer models, as these are more likely to receive regular security updates and remain compatible with banking services.

Support During The Transition Period

The banking industry has indicated that customers will receive guidance on browser and operating system requirements, including timelines for compliance. Some banks are also working with selected device partners to offer discounted or bundled upgrade options for eligible customers.

For specific requirements, customers should contact their respective banks through branches, call centres, or official digital channels.

What To Do If You Suspect Fraud

Customers who believe they may have fallen victim to fraud are advised to activate the Kill Switch feature immediately, where available, to stop further transactions. They should also contact their bank’s 24-hour fraud hotline or the National Scam Response Centre at 997 for prompt assistance.

By keeping devices updated and following official guidance, customers can take practical steps to support a safer and more secure digital banking experience.

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