8th August 2025 - 2 min read
AmBank will be conducting a system enhancement for its Automated Teller Machines (ATMs) and Cash Recycler Machines (CRMs) in August 2025. Customers are advised to take note of the scheduled maintenance periods, during which several banking services will be temporarily unavailable.
During the maintenance periods, AmBank ATMs and CRMs will not be accessible. Customers will also be unable to perform AmBank debit card transactions at ATMs and CRMs operated by other banks. In addition, selected AmOnline Internet and Mobile Banking functions, specifically credit card first-time sign-on and credit card PIN change, will be temporarily unavailable.
| Impacted Services | Disruption Period |
| AmBank Automated Teller Machines (ATMs) AmBank Cash Recycler Machines (CRMs) AmBank Debit Card at ATMs/CRMs operated by other Banks, AmOnline Internet/Mobile Banking services as follows: Credit Card First-Time Sign-On Credit Card PIN Change | Phase 1: 12:00 midnight to 3:30 a.m., Monday, 11 August 2025 Phase 2: 11:30 p.m., Friday, 15 August 2025 until 11:00 a.m., Saturday, 16 August 2025 |
The planned maintenance will take place in two phases. The first phase is scheduled from 12:00 midnight to 3:30 a.m. on Monday, 11 August 2025. The second phase will begin at 11:30 p.m. on Friday, 15 August 2025, and continue until 11:00 a.m. on Saturday, 16 August 2025.
These planned maintenance windows will affect access to cash withdrawals, deposits, certain debit card transactions, and specific online credit card services. Customers are encouraged to plan ahead to avoid inconvenience, particularly if they rely on these services for urgent or regular transactions.
For uninterrupted banking, customers can use AmOnline to perform transactions through their AmBank Savings or Current Account, or AmBank Islamic Savings or Current Account-i, outside the scheduled downtime.
For any questions or assistance, customers can contact the AmBank Contact Centre at 03-2178 8888, which operates daily from 7:00 a.m. to 11:00 p.m. Additional information, including a full list of frequently asked questions, is available on the AmBank website.
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Samuel writes about personal finance and financial news, focusing on how banking updates, policies, and promotions affect everyday money decisions. He enjoys making complicated financial topics easier to follow. Outside of writing, he spends his time watching TV shows and occasionally convincing himself he will only watch one episode.
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