Starting 28 July 2025, Public Bank and Public Islamic Bank will introduce two important updates for all PB and PIB credit card and credit card-i customers. These changes involve the introduction of cash advance fees and the removal of duplicate sales draft requests. Cardholders are advised to review these changes carefully, especially if they use their credit card for cash withdrawals or require printed records of past transactions.

Cash Advance Fees Now Apply to Local and Overseas Withdrawals

A new fee structure will apply to all cash advances made using PB and PIB credit cards, both locally and overseas. These fees are different for Visa and Mastercard holders and consist of a flat charge combined with a percentage of the total amount withdrawn.

For transactions made within Malaysia, Visa cardholders will be charged RM4.90 plus 0.39% of the total cash advance amount. Mastercard cardholders will pay RM1.20 plus 0.01% of the amount withdrawn. When using the card for overseas cash advances, Visa customers will be charged RM5.10 plus 0.65% of the transaction amount. Mastercard users will pay RM3.80 plus 0.29%.

These fees will apply each time a cash advance is performed, whether the withdrawal is made at an ATM or over the counter. If you frequently rely on your credit card for emergency cash, this change may affect your future costs.

Duplicate Sales Drafts Will No Longer Be Provided

In addition to the new fees, the bank will discontinue the practice of issuing duplicate copies of sales drafts for all PB and PIB credit card and credit card-i transactions. Printed copies of individual transaction slips will no longer be available upon request.

Cardholders are encouraged to refer to their monthly credit card statements, online banking, or the mobile app to access transaction records. This change supports a move toward digital banking and helps reduce administrative processing and paper use.

What Cardholders Should Do

If you are unsure how these changes may affect your regular card usage or if you need support in reviewing your transaction records, Public Bank encourages you to reach out. You may contact PB Card Services at 03-2170 8000 or email the bank’s customer service with any questions or concerns.

• TAGS:
• PB Credit Card
• PIB Credit Cards
• Public Bank
• Public Islamic Bank
• Sales Draft