More than 113,000 individuals and businesses received help through the Credit Counselling and Debt Management Agency’s (AKPK) Debt Management Programme (DMP) between 2023 and 2024, according to its newly launched biennial report.

The report revealed that new DMP cases were supported by over RM3.2 billion in repayments.

In 2023 alone, AKPK approved 52,057 individual cases — a record high and a 50% jump from 34,670 in 2022. This included referrals from financial institutions, where 11,076 individuals were referred and 10% enrolled in the programme.

The upward trend continued in 2024 with 60,155 individual cases and 1,697 cases involving MSMEs approved.

Debt repayments under the DMP totalled RM1.49 billion in 2023 (up from RM1.31 billion in 2022), and rose further to RM1.73 billion in 2024 — a 15.9% increase.

AKPK highlighted improvements in participants’ debt service ratios (DSR), many of whom had previously used over 80% of their income for debt repayment, leaving little to live on.

“Through tailored repayment plans, participants saw their DSRs reduced to an average of 40%, freeing up room for essentials like housing, education and healthcare.”

“This outcome is not simply about numbers.”

“It is about enabling families to breathe again, to regain control and to live with a sense of stability.”

The agency credited its compassionate, people-first approach, focusing on education, cooperation with banks, and long-term recovery instead of quick fixes.

AKPK also partnered with zakat agencies to support DMP participants in the Al-Gharimin category (those in debt distress), linking their repayments with zakat aid.

“Another milestone was the launch of the Golden Solace initiative in April 2024. This is a programme tailored for elderly borrowers (aged 55 and above) or those facing serious personal challenges.”

“Borrowers who have repaid at least 90% of their original debt are now eligible to settle the remainder, with financial institutions encouraged to close accounts.”

Demand for AKPK’s financial advisory services surged 95% over the two years, with more than 164,000 sessions held for individuals and MSMEs.

(Source: NST; AKPK)

• TAGS:
• 113000 Malaysians
• Agensi Kaunseling & Pengurusan Kredit
• AKPK
• biennial report
• Credit Counselling and Debt Management Agency
• Debt Management Programme
• debt relief