Touch ‘n Go eWallet will soon implement a 1% fee for all reloads using credit cards later this month. The company encourages users to top up their wallet credit using debit cards and DuitNow, both of which remain free of charge.

According to a statement by TNG Digital (TNGD), the fee is to “curb excessive cashing out of credit card balance to bank accounts and offset the heavy cost of credit card reload which TNGD has been subsidising since its inception”.

Alan Ni, CEO of TNG Digital, further explained the move in the statement. “As the largest financial institution serving over 20 million e-KYC verified users, we must find a fine balance between convenience, security, and the long-term cost sustainability of our company.”

“To provide consumers more options, we still allow credit card as one of the reload channels, but we also urge users to reload their eWallet via DuitNow Transfers or debit cards, which are both free of charge,” he said.

This isn’t the first time that the company has imposed a fee for credit card reloads. As its userbase grew, the company began restricting the ability to reload using credit cards with a “soft landing” approach, first by limiting the amount users can top up for free using credit cards to RM1,000 and introducing a 1% fee for subsequent credit card top ups back in January last year. Today’s announcement basically means all top ups using credit cards will be charged with the 1% fee from 23 February 2024.

Nonetheless, credits reloaded using credit cards should remain as “transferable”, following the re-classification of transferable and non-transferable funds back in November last year.

• TAGS:
• TNG Digital
• TNG eWallet
• Touch 'n Go eWallet