Effective 1 November 2023, all Touch ‘n Go (TNG) eWallet reloads made manually via credit cards will no longer be treated as non-transferable balance. Instead, such top-ups will be classified as transferable balance, with free reloads limited up to the existing RM1,000 monthly quota and a 1% administration fee applied automatically for subsequent top-up amounts. Additionally, you may now – under certain circumstances – opt to also pay the 1% admin fee to convert non-transferable balance from TNG reload PINs to transferable balance.

To quickly explain, TNG eWallet reloads made via credit cards and reload PINs are currently considered as non-transferable balance, while top-ups via FPX are categorised as transferable balance. There is a small flexibility allowed for credit card reloads, however, where a quota of RM1,000 can be treated as transferable eWallet balance per month. Upon exceeding the allocated limit, you can then choose to categorise subsequent reload amounts as non-transferable (no fee) or transferable (with a 1% admin fee).

With this latest update, however, all credit card reloads will now be automatically considered as transferable balance, with no option to choose your preferred balance category after exceeding the allocated RM1,000 quota. Instead, the 1% admin fee will be applied straightaway to make these subsequent reloaded sums transferable.

In addition to this, TNG eWallet’s updated T&C document further shared that users may soon be allowed to convert reload PIN top-ups from non-transferable eWallet balance to transferable balance by paying the same 1% admin fee. That said, TNG eWallet also highlighted that this is only permitted under “certain circumstances, as may be determined by TNG Digital from time to time” – which implies that this will not be an all-inclusive arrangement applicable to all amounts topped up via reload PINs.

This, of course, remains to be seen, with TNG eWallet to provide more clarity as we approach the effective date of 1 November 2023.

As with its various past revisions, TNG eWallet’s latest updates are made to offer better clarity and transparency for its users. This is also in line with the eWallet’s bid to implement more stringent measures to ensure that its customers are using the platform responsibly.

(Source: Touch ‘n Go eWallet)

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• TNG
• TNG Digital
• TNG Digital Sdn Bhd
• TNG eWallet
• TNG eWallet Non-Transferable Balance
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• Touch 'n Go
• Touch 'n Go eWallet