Banks, Selangor Govt Announce Financial Relief Measures For Flood-Affected Communities

Samuel Chua

26th November 2025 - 3 min read

Banks and state authorities have introduced a range of financial assistance measures to support individuals, families, and businesses affected by ongoing floods. These include flexible loan repayment options, simplified insurance claims, and direct cash assistance aimed at easing immediate financial pressure as communities begin recovery.

Banks Offer Loan Flexibility And Quick Claims Support

Maybank has activated its Flood Relief Assistance programme for customers affected by the floods. The support includes options such as deferring financing or loan repayments, reducing monthly instalments, or extending repayment tenure. The bank is also waiving fees for replacing damaged debit cards, ATM cards, and cheque books.

Customers can request assistance by emailing the bank with their personal or business details, or by visiting any Maybank branch or service centre.

Etiqa, Maybank’s insurance arm, has introduced a simplified claims process that does not require forms or supporting documents. Policyholders and takaful certificate holders can submit claims by sending text messages, photos, or videos of flood damage to Etiqa’s 24-hour WhatsApp lines, allowing claims to be processed quickly.

RHB Banking Group has also rolled out its Flood Relief Assistance Programme. Managing director Datuk Mohd Rashid Mohamad said the programme is intended to help families, businesses, and communities facing immediate financial challenges.

Eligible individuals may apply for a payment deferment of up to six months for mortgages, Amanah Saham Bumiputra financing, personal financing, and hire purchase facilities. Customers will also receive fee waivers on late payment charges and interest or management fees on affected credit cards, up to RM500, with no fees charged for replacing ATM, debit, or credit cards.

Beyond financial assistance, RHB is supporting recovery efforts by distributing ready-to-eat meals and providing post-flood kits to help households clean and rebuild.

Selangor Provides Cash Aid And Student Support

The Selangor government has also announced RM500 in immediate assistance for 750 families registered in the five affected districts. Menteri Besar Datuk Seri Amirudin Shari said that 2,784 individuals have been placed in 21 temporary relief centres across Sabak Bernam, Kuala Selangor, Hulu Langat, Petaling, and Klang.

Among the evacuees were 221 Sijil Pelajaran Malaysia candidates. To ensure their examinations continue without disruption, the state is providing free transportation from relief centres to examination venues.

Yayasan MBI Selangor will also offer immediate assistance to students who lost writing materials or digital devices in the floods, ensuring they can continue their examinations comfortably.

Amirudin added that flood mitigation works in several key areas have been ordered to proceed quickly, with monitoring by the Selangor Infrastructure and Agriculture Committee.

Floods Affecting Multiple States

The financial assistance measures come as days of heavy rain have caused flooding across eight states, forcing more than 27,000 people to evacuate to temporary shelters. One fatality has been reported in Kelantan, one of the worst-affected states.

The Malaysian Meteorological Department has warned that thunderstorms are expected to continue until Wednesday in Perlis, Kedah, Penang, and Perak.

Floods occur annually during the northeast monsoon from November to March, and this week’s conditions have intensified efforts by banks and state authorities to provide immediate relief.

Support Available Now

Support from banks, insurers, and the Selangor government is available immediately. Those affected are encouraged to contact their banks, insurance providers, or district offices to apply for assistance. Agencies involved in flood response will continue monitoring the situation and coordinating recovery efforts as the monsoon season progresses.

Samuel Chua

Samuel writes about personal finance and financial news, focusing on how banking updates, policies, and promotions affect everyday money decisions. He enjoys making complicated financial topics easier to follow. Outside of writing, he spends his time watching TV shows and occasionally convincing himself he will only watch one episode.

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