EPF To Close All Offices And Service Counters Nationwide During FMCO
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(Image: Malay Mail/Hari Anggara)

The Employees Provident Fund (EPF) has said that all its offices and service counters nationwide will be closed during the first phase of the full lockdown (FMCO), which is slated to start from 1 to 14 June 2021. This is in line with the government’s latest effort in combating the spread of the Covid-19 pandemic.

Accordingly, all existing Janji Temu Online (JTO) appointments will be cancelled with immediate effect, and members will need to reschedule their visits to a date set after the end of the FMCO. They can do so with the JTO facility on the EPF’s website. “Appointments for age 50, 55, 60, and incapacitation withdrawal applications will be given priority, when the EPF’s offices and service counters are back in operation,” the provident fund said.

Meanwhile, members that have applied for i-Sinar withdrawals and are awaiting payments via Payment Order (PO) can expect a call from relevant EPF branches soon. EPF personnel will help these members arrange for a PO pick-up appointment at their preferred branches.

“For other EPF services, such as withdrawal applications for housing, age 50, 55, and 60, members are able to access these online transactions via i-Akaun during this period,” the EPF further said, adding that members can refer to the full list of available online services on its website. Additionally, the provident fund informed all members that the thumb print verification process required to complete these online transactions can only be done when the EPF offices and service counters reopen after the FMCO.

(Image: Focus Malaysia)

Finally, the EPF said that although it is aware of the inconveniences that may arise from its temporary closure, this is a crucial step that needs to be taken to keep its staff and members safe. It also asked for the public’s understanding and patience during this difficult period.

Prior to this latest update, the EPF had already begun to limit its operating hours, in line with the implementation of the earlier nationwide movement control order (MCO 3.0). During this previous announcement, the EPF had said that it will provide limited services between 8.30am to 2pm.

Those who have further enquiries regarding the EPF’s latest update can contact the provident fund at 03-8922 6000 or via any of its social media channels. Alternatively, they can visit the EPF’s official website.

(Sources: KWSP, The Edge Markets)

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