Taxpayers can now apply for a personal identification number through the Inland Revenue Board of Malaysia’s MyTax Portal, expanding online access to tax services ahead of the annual filing period.

According to the Inland Revenue Board, applications can be completed using electronic know-your-customer verification, which relies on selfie-based identity checks, or through the e-CP55D option that uses enhanced personal information such as a registered email address.

Digital Verification Options For PIN Applications

The Inland Revenue Board said the digital verification process allows taxpayers to complete their application without visiting a physical counter.

For new taxpayers, a tax number is already available, as one is automatically generated for individuals aged 18 and above. First-time e-Filing users may apply for a digital certificate through the same digital channels using their registered email address.

Password Reset And Email Updates Available Online

Taxpayers who have forgotten their MyTax password can reset it by selecting the “Forgot Password” option on the portal. A new password will be sent to the registered email address after the identification number is entered.

If the registered email address is no longer active, users may register or update a new email address through the customer feedback form on the Inland Revenue Board’s official website under the “Contact Us” section.

Digital Certificates Valid For Three Years

For users whose digital certificate has expired, renewal can be completed online by entering the identification number and password before submitting the request.

The Inland Revenue Board noted that digital certificates are valid for a period of three years and must be renewed to continue accessing certain online tax services.

Income Tax Filing Deadlines Remain Unchanged

The Inland Revenue Board also reminded taxpayers of the upcoming income tax filing deadlines.

Resident individuals who do not carry on a business, or who earn only employment income, must submit Form BE or e-BE from 1 March to 30 April, with an extended deadline until 15 May for e-Filing submissions.

Resident individuals who carry on a business must submit Form B or e-B between 1 March and 30 June, with an e-Filing extension until 15 July.

Making Tax Filing Access Easier

The move to allow online PIN applications and account recovery is intended to reduce reliance on physical counters and simplify access to MyTax services ahead of the filing season.

For taxpayers, this may make it easier to regain access to MyTax accounts, renew digital certificates, and prepare filings without in-person assistance. However, maintaining an up-to-date registered email address remains important, as password resets and verification processes depend on email confirmation.

As filing deadlines approach, these digital options may help reduce delays for first-time filers and taxpayers who have not accessed their accounts for some time.

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